LinuxQuestions.org
Welcome to the most active Linux Forum on the web.
Go Back   LinuxQuestions.org > Forums > Linux Forums > Linux - Newbie
User Name
Password
Linux - Newbie This Linux forum is for members that are new to Linux.
Just starting out and have a question? If it is not in the man pages or the how-to's this is the place!

Notices


Reply
  Search this Thread
Old 08-13-2015, 10:42 PM   #1
Gregg Bell
Senior Member
 
Registered: Mar 2014
Location: Illinois
Distribution: Xubuntu
Posts: 1,659

Rep: Reputation: 128Reputation: 128
Firefox browser won't open fully


When I click on it all I get is a gray page. (see screenshot)

I can get Chrome.

I can't think of anything that has changed. All of my software is updated.

Thanks.
Attached Thumbnails
Click image for larger version

Name:	1_026.png
Views:	38
Size:	25.5 KB
ID:	19158  
 
Old 08-13-2015, 11:33 PM   #2
Keruskerfuerst
Senior Member
 
Registered: Oct 2005
Distribution: SLES 12
Posts: 1,682

Rep: Reputation: 116Reputation: 116
You can reset the profile.
 
Old 08-14-2015, 12:25 AM   #3
jdkaye
LQ Guru
 
Registered: Dec 2008
Location: Westgate-on-Sea, Kent, UK
Distribution: Debian Testing Amd64
Posts: 5,464

Rep: Reputation: Disabled
Hi Gregg,
Try running firefox from a command line like this:
Code:
firefox -ProfileManager
When the dialogue box pops up select the Default profile and click OK.
Do you still get the grey window shown in your post?
jdk
 
Old 08-14-2015, 08:52 AM   #4
ardvark71
LQ Veteran
 
Registered: Feb 2015
Location: Oregon, USA
Distribution: Lubuntu 14.04, Windows Vista
Posts: 6,214
Blog Entries: 3

Rep: Reputation: 828Reputation: 828Reputation: 828Reputation: 828Reputation: 828Reputation: 828Reputation: 828
Quote:
Originally Posted by Gregg Bell View Post
When I click on it all I get is a gray page. (see screenshot)

I can get Chrome.

I can't think of anything that has changed. All of my software is updated.
Hi Gregg...

If the above suggestions don't work, you can also try the "chosen solution" here by disabling hardware acceleration.

Let us know how it goes...

Regards...
 
Old 08-14-2015, 05:12 PM   #5
Gregg Bell
Senior Member
 
Registered: Mar 2014
Location: Illinois
Distribution: Xubuntu
Posts: 1,659

Original Poster
Rep: Reputation: 128Reputation: 128
Quote:
Originally Posted by Keruskerfuerst View Post
You can reset the profile.
Thanks but how do I re-set the profile if I can't get into the browser?
 
Old 08-14-2015, 05:14 PM   #6
Gregg Bell
Senior Member
 
Registered: Mar 2014
Location: Illinois
Distribution: Xubuntu
Posts: 1,659

Original Poster
Rep: Reputation: 128Reputation: 128
Quote:
Originally Posted by jdkaye View Post
Hi Gregg,
Try running firefox from a command line like this:
Code:
firefox -ProfileManager
When the dialogue box pops up select the Default profile and click OK.
Do you still get the grey window shown in your post?
jdk
Did all that and yes, still get the grey window.
 
Old 08-14-2015, 05:46 PM   #7
Gregg Bell
Senior Member
 
Registered: Mar 2014
Location: Illinois
Distribution: Xubuntu
Posts: 1,659

Original Poster
Rep: Reputation: 128Reputation: 128
Quote:
Originally Posted by ardvark71 View Post
Hi Gregg...

If the above suggestions don't work, you can also try the "chosen solution" here by disabling hardware acceleration.

Let us know how it goes...

Regards...
Hi ardvark. Thanks. I tried holding down the shift key while Firefox launched and I still got the gray screen.
 
Old 08-14-2015, 05:51 PM   #8
Gregg Bell
Senior Member
 
Registered: Mar 2014
Location: Illinois
Distribution: Xubuntu
Posts: 1,659

Original Poster
Rep: Reputation: 128Reputation: 128
I noticed (this has been since I went to Xubuntu 15.04) that I get vertical bars on the screen when the computer first starts up and lately (last five days or so) I've been getting little black horizontal bars that remain on the screen after a small window disappears. (Like if I right click to copy something, then black horizontal lines are in the space formerly occupied by "undo redo etc")

Maybe my computer can't effectively handle 15.04? But then Firefox has worked fine since April and Chrome still works.
 
Old 08-14-2015, 07:07 PM   #9
John VV
LQ Muse
 
Registered: Aug 2005
Location: A2 area Mi.
Posts: 17,089

Rep: Reputation: 2474Reputation: 2474Reputation: 2474Reputation: 2474Reputation: 2474Reputation: 2474Reputation: 2474Reputation: 2474Reputation: 2474Reputation: 2474Reputation: 2474
so have you created a new user profile for firefox ?
if not please do so

Code:
cd ~/
mv ./mozilla/firefox ./mozilla/firefox.old 

firefox

Last edited by John VV; 08-14-2015 at 07:08 PM.
 
Old 08-14-2015, 07:26 PM   #10
Gregg Bell
Senior Member
 
Registered: Mar 2014
Location: Illinois
Distribution: Xubuntu
Posts: 1,659

Original Poster
Rep: Reputation: 128Reputation: 128
Quote:
Originally Posted by John VV View Post
so have you created a new user profile for firefox ?
if not please do so

Code:
cd ~/
mv ./mozilla/firefox ./mozilla/firefox.old 

firefox
Thanks but I couldn't get very far.

Code:
gregory@OptiPlex-170L:~/Desktop$ cd ~/
gregory@OptiPlex-170L:~$ mv ./mozilla/firefox ./mozilla/firefox.old
mv: cannot stat ‘./mozilla/firefox’: No such file or directory
gregory@OptiPlex-170L:~$
I found the Profile Manager via firefox -ProfileManager but I didn't see what creating a "new" profile would do. To me it just seemed like re-naming the default profile. (After you put the new name in, replacing the default, the next step was "finish.")
 
Old 08-14-2015, 08:29 PM   #11
Timothy Miller
Moderator
 
Registered: Feb 2003
Location: Arizona, USA
Distribution: Debian, Fedora & Arch mostly.
Posts: 2,337

Rep: Reputation: 631Reputation: 631Reputation: 631Reputation: 631Reputation: 631Reputation: 631
Might sound stupid, but are you running proprietary X drivers (AMD or Nvidia) and recently installed a new/updated version of the kernel? I've seen the proprietary drivers cause weirdness like this after installing a new kernel.
 
1 members found this post helpful.
Old 08-14-2015, 11:47 PM   #12
lucaswarmus
LQ Newbie
 
Registered: May 2007
Posts: 3

Rep: Reputation: 1
.mozilla renaming

I see that you have hundreds of posts here, and I have about 2, but here goes. A renamed or deleted .mozilla profile is created immediately upon opening a new instance of Firefox, (or any mozilla variant?). It exists as a hidden folder in the user's home. Renaming it (the old and supposedly faulty one) forces creation of it anew and very small, upon opening an instance of Firefox, after the renaming is done. (This has never required a terminal for me, it's available in the gui by hitting control + h to display hidden files). Sometimes the fresh .mozilla helps; and sometimes it's useless for fixing the problem. After FFox 39 came out, Abrowser (Trisquel linux) became useless (and a big time waster trying to fix) with "segmentation fault"; so I feel fortunate that Ice Cat was available, and seems to work fine (the special "high security" features are easily turned off).

Last edited by lucaswarmus; 08-15-2015 at 12:18 AM. Reason: clarity
 
1 members found this post helpful.
Old 08-15-2015, 12:00 AM   #13
Gregg Bell
Senior Member
 
Registered: Mar 2014
Location: Illinois
Distribution: Xubuntu
Posts: 1,659

Original Poster
Rep: Reputation: 128Reputation: 128
Quote:
Originally Posted by Timothy Miller View Post
Might sound stupid, but are you running proprietary X drivers (AMD or Nvidia) and recently installed a new/updated version of the kernel? I've seen the proprietary drivers cause weirdness like this after installing a new kernel.
Thanks Timothy. I don't know what my drivers are but I did just recently install a new kernel. So that could be it.
 
Old 08-15-2015, 12:02 AM   #14
Gregg Bell
Senior Member
 
Registered: Mar 2014
Location: Illinois
Distribution: Xubuntu
Posts: 1,659

Original Poster
Rep: Reputation: 128Reputation: 128
Quote:
Originally Posted by lucaswarmus View Post
I see that you have hundreds of posts here, and I have about 2, but here goes. The .mozilla profile is recreated immediately upon opening a new instance of Firefox, (or any mozilla variant?). It exists as a hidden folder in the user's home. Renaming it (the old and supposedly faulty one)forces creation of it anew and very small, upon opening an instance of Firefox, after the renaming is done. (This has never required a terminal for me, it's available in the gui by hitting control + h to display hidden files). Sometimes the fresh .mozilla helps; and sometimes it's useless for fixing the problem. After FFox 39 came out, Abrowser (Trisquel linux) became useless (and a big time waster trying to fix) with "segmentation fault"; so I feel fortunate that Ice Cat was available, and seems to work fine (the special "high security" features are easily turned off).
Thanks Lucas. I have hundreds of posts because I don't know what I'm doing! LOL Thanks, your explanation was very helpful. And a friend was telling me about trying something with the hidden mozilla file, so now I have a better understanding of what he was talking about. Appreciate it.
 
Old 08-16-2015, 12:12 AM   #15
jdkaye
LQ Guru
 
Registered: Dec 2008
Location: Westgate-on-Sea, Kent, UK
Distribution: Debian Testing Amd64
Posts: 5,464

Rep: Reputation: Disabled
Basically there are two main areas where Firefox could go wrong.
1. Something in the configuration files which are kept in your ~/.mozilla file. This could be caused by any sort of faulty add-on, a bookmark, etc. Collectively, all these features together form a profile.
We test that by renaming the .mozilla file so that Firefox doesn't use it but rather creates a new one afresh. If the problem persists then we know that the problem is not something in the profile.
2. One of Firefox's program files is damaged. We can test if this is the case by doing a fresh install of Firefox.
Hopefully the problem is in one of these two categories and the fixing it is easy once it has been identified.
jdk
 
  


Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



Similar Threads
Thread Thread Starter Forum Replies Last Post
acer aspire connected to wifi but browser won't open SuzieQ Linux - Newbie 3 04-07-2013 10:09 PM
ebay won't load on any browser in 64 bit Fedora/Firefox eulerepi Linux - Newbie 1 11-09-2008 06:40 PM
gnome-open won't open new firefox windows ror Ubuntu 1 06-13-2007 03:00 PM
Browser won't open from emails perryub Linux - Newbie 13 07-27-2004 01:56 PM
Firefox won't start: file /content/browser.xul cannot be found nimcha Linux - Software 2 05-20-2004 12:43 PM


All times are GMT -5. The time now is 09:24 AM.

Main Menu
Advertisement
My LQ
Write for LQ
LinuxQuestions.org is looking for people interested in writing Editorials, Articles, Reviews, and more. If you'd like to contribute content, let us know.
Main Menu
Syndicate
RSS1  Latest Threads
RSS1  LQ News
Twitter: @linuxquestions
Facebook: linuxquestions Google+: linuxquestions
Open Source Consulting | Domain Registration