Filtering and Redirecting Emails with Sendmail
O/S: CentOS 5.2
Application: Request Tracker
When a customer wants to create a ticket in the RT system they just email support. However, some customers will email
their sales rep. first and then cc support. Usually those are just complain emails that don't require a ticket to be
created. In cases such as these we would like the email to go to internal support. Then they can decide whether to
create a ticket or not.
Is there a way to have the mail server look at the cc line, and if it's directed to support, forward that to internal
support instead of going to the ticketing system and generating a ticket? My senior admin. believes this can be done on
the mail server, and not something we need to tweak on the ticketing system. So it becomes a sendmail issue. He just
wants me to find out how it's done.