I hope this is the right forum to get some urgent help as I'm quite PC idiot. Please bear with me as I do my best to explain what the problem is and what happened, etc. Thanks!
This is my first time, using Knoppix 3.8.1 CD to reboot in PC as the Windows XP was corrupted. A friend's husband said I can use the CD to reboot and get access to the files I need to retrieve (before reformatting the C drive, erasing everything). However, from the first time I turned on the PC, it was showing the Knoppix processing info and while I didn't know if I should press "Enter" or type something or just leave it alone as it was processing. Anyway, at the end, as it seemed to be about to be finished processing, it suddenly popped up a floating error sign (with the black background) saying, "Input Not Supported". I was puzzled 'cuz I had no idea what the heck that means. I double checked the plugs of keyboard and mouse and PC and they were plugged properly. I turned it off and turned back on again. After repeating the steps of processing the info, the error sign came up again.
I don't know what to do about it 'cuz unfortunately, my friend's husband has become unavailable indefinitely to resolve this. And I desperately need the help to resolve this so I can access to my important files (they're too important to lose/to be erased).
Originally, my Windows XP was corrupted (ie, repeatedly rebooting issue, never gotten to the desktop again) and my friend's husband has to use his work's extensive server to retrieve some files via Knoppix. Since he wasn't sure what else to retrieve, he decided to use the Knoppix 3.8.1 for me to access to other files later on. Due to some circumstances, I didn't get to that until months later (which is now).
I wanted to be clear that the other files not yet retrieved are very important, cannot be lost or erased (such as suggesting to re-formatted the C drive) and from what I understand, I was told that I should not have any problems with accessing to the files via Knoppix (and the friend's husband did used the Knoppix to retrieve my first batch of files anyway).
Please advise and I truly appreciate your help!
Many thanks in advance!