E-ticket to OTRS migration.. Possible?
We have "E-Ticket" ticketing system for internal IT support group. But the system is really out dated and seems dead. It was implemented well before I joined. Now we are planning a migration and have decided on OTRS fits the bill. It is nice and well rounded application.
I want to know if there is a possibility of migrating all the older data from E-Ticket tool to OTRS.
I know that the database structure of both the systems is miles apart but if there is any way to have OTRS knowledge about the older system.