Hi,you didn't say what distro or dialer you were using i.e are you using kppp in the KDE desktop?
If so start the program and choose the setup button and click on the modem tag at the top of the dialog box which pops up.Check the modem is being seen and the device is the right one i.e dev/modem or dev/stty# points to the correct port that your modem is on.There is a query modem button which attempts to talk with your modem and make sure it's there - try it.
Let me know what modem you have,distro etc. and I'll try and help if I can.
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