My landlord upstairs just got a new modem and WiFi by Clear.com and when trying to get the WiFi to work...it just wouldn't connect with my laptop. They have 2 computers upstairs, one laptop and one desktop that recognized the WiFi and don't have any trouble using it. Wondering if there is something I have accidently clicked or changed to make it not connect. It does not have an error message, it just does not connect completely. I have been on the phone with Windows, Acer, and Clear.com people, all of them have no clue how to help me. Any thoughts? I am just so confused and need someone WAAAAAAAY smarter than me to help.

Thanks so much.

Maybe a silly question, but are you running Linux on your Acer?

If so,

Which distro and version are you using?
Did it work before with the old setup?
Do you get an IP address from the router (the WiFi 'thing')?
Any information in the logs of the router; maybe a firewall in there that blocks your system?