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Old 06-14-2011, 05:28 PM   #1
jeaserve
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Wink Are there Linux remote support server like TeamViewer available?


Hello Everyone:

I have given support for my clients since 1985 and used "Remote Session", "Carbon Copy", "pcAnywhere", "TightVNC", and a few others. My choice of preference is to have a server I can trust under my supervision in order to avoid exposing my clients and friends private information from getting exposed? Using TeamViewer, an excellent product, does not secure both my files and theirs because when we connect, we are in their server and if they choose to, can interrupt, copy files, etc. during a remote session. Are there Linux versions for remote support available like TeamViewer that would be in my direct control?

Last edited by jeaserve; 06-14-2011 at 05:31 PM. Reason: typos
 
Old 06-14-2011, 05:31 PM   #2
MS3FGX
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Well, TeamViewer is available for Linux...so I suppose the answer would be "Yes".
 
Old 06-14-2011, 05:50 PM   #3
jeaserve
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Smile I know it is based on Linux

Quote:
Originally Posted by MS3FGX View Post
Well, TeamViewer is available for Linux...so I suppose the answer would be "Yes".
My request is for a server Like Teamviewer that runs under my physical location and under my direct control...Thank you
 
Old 06-14-2011, 05:59 PM   #4
MS3FGX
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I don't really understand what you are asking for. You asked for software like TeamViewer, but TeamViewer itself is not acceptable?

There are many options for Linux-to-Linux remote control, such as NX, X over SSH, or the standard VNC. Are none of these options acceptable either? They all run on the local machine and should therefore be under your "direct control", as it were.
 
Old 06-14-2011, 06:26 PM   #5
jeaserve
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Smile Teamviewer cuts through the firewall issues

Quote:
Originally Posted by MS3FGX View Post
I don't really understand what you are asking for. You asked for software like TeamViewer, but TeamViewer itself is not acceptable?

There are many options for Linux-to-Linux remote control, such as NX, X over SSH, or the standard VNC. Are none of these options acceptable either? They all run on the local machine and should therefore be under your "direct control", as it were.
I guess my questions are not fully detailed enough. The excellent features of TeamViewer helps new users by simply assigning their users (remote and Hosts) an ID ????????? and when they launch TeamViewer, they are registered in TeamViewer's server. When the user (host) ask for help, their ID is given to the Helper (remote). TeamViewer will combine the two user from their server and allow the remote (assistance) to see the user (host). All of this takes place without the need of knowing what anyone's public IP address is at the time of connection. Since we the (host and remote) are in TeamViewer server, you are not on a one to one session, you are in a third party environment...Hence a third person can see the interchange...This is not acceptable to secure each (user/remote) privacy. That is why I prefer to control the sessions to assure the user (the one requesting help) that he can trust me. The fact that he requested help from me, moves me to not allow a third party to see and possibly misuse their information...I hope that covers the Whys...Thank you
 
Old 06-14-2011, 07:55 PM   #6
chrism01
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I haven't used stuff like Teamviewer, although I've seen VNC and some of the DOS tools you mentioned.
For secure remote help, I'd either use ssh (with or without X) or tunnel VNC over ssh, thus giving you a GUI env tunnelled over an encrypted cxn.
Does that help?
You could also use auth-keys (aka certs) with ssh cxns.
 
Old 06-14-2011, 09:41 PM   #7
jeaserve
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Smile TeamViewer simplifies passing through the firewalls

Quote:
Originally Posted by chrism01 View Post
I haven't used stuff like Teamviewer, although I've seen VNC and some of the DOS tools you mentioned.
For secure remote help, I'd either use ssh (with or without X) or tunnel VNC over ssh, thus giving you a GUI env tunnelled over an encrypted cxn.
Does that help?
You could also use auth-keys (aka certs) with ssh cxns.
Thank you Chris:
I too have tried some of the suggestions you have given...The problem is that most users that ask for help no little about finding their dynamically assigned IP address, let alone their public IP address that is needed for the connection to be successful.
Using TeamViewer for assistance has made it very simple to make the connections for those asking for help...The problem is still security...That is why I am looking for a Linux product that can do the same as TeamViewer. Thanks again for your replying...JEASERVE
 
Old 03-28-2012, 10:16 AM   #8
snickie
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Quote:
Originally Posted by jeaserve View Post
I guess my questions are not fully detailed enough. The excellent features of TeamViewer helps new users by simply assigning their users (remote and Hosts) an ID ????????? and when they launch TeamViewer, they are registered in TeamViewer's server. When the user (host) ask for help, their ID is given to the Helper (remote). TeamViewer will combine the two user from their server and allow the remote (assistance) to see the user (host). All of this takes place without the need of knowing what anyone's public IP address is at the time of connection. Since we the (host and remote) are in TeamViewer server, you are not on a one to one session, you are in a third party environment...Hence a third person can see the interchange...This is not acceptable to secure each (user/remote) privacy. That is why I prefer to control the sessions to assure the user (the one requesting help) that he can trust me. The fact that he requested help from me, moves me to not allow a third party to see and possibly misuse their information...I hope that covers the Whys...Thank you
I think you have misunderstood how Teamviewer works! No third party can see what is happening between you and your client. The connection is encrypted with RSA private-/public key exchange and AES (256 Bit) session encoding.
If it's safe enough for a bank, it surely is safe enough for you. That is if you don't have extreme demands on remote connection software! And it's free for non-commercial use.
 
Old 03-28-2012, 10:31 AM   #9
273
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Added to the above, anything which gives the functionality of Team Viewer is going to have to use its own servers to provide that functionality as this is how they obtain the IP address of the person you are to control.
Anything you do would have to involve installing something on their machines to tell you their IP address. You could probably create a desktop icon for a script which emails you their IP address, for example.
 
Old 03-28-2012, 10:51 AM   #10
craigevil
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TeamViewer Security - https://www.teamviewer.com/en/products/security.aspx

Quote:
TeamViewer includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards.

The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream.

Access Protection

In addition to the PartnerID TeamViewer generates a session password that changes with every software start to provide additional security against unauthorized access to a remote system.
Security relevant functions like file transfer require additional, manual confirmation of the remote partner.
Also it is not possible to invisibly control a computer. For data protection reasons the person sitting on the remote computer has to be able to detect when someone is accessing the machine.
Teamviewer is as secure as you can get.

https://www.teamviewer.com/images/pd...yStatement.pdf

One of the nifty things about Teamviewer it works on darn near any OS, including Linux and Android.
 
Old 01-24-2014, 12:46 AM   #11
allanroger
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I feel your pain. I've also had to come to terms with Linux often not being supported (maybe because the market isn't big enough), but RHUB's remote support solution supports Linux, Unix, etc.
 
Old 01-24-2014, 12:55 AM   #12
syg00
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Welcome to LQ - please don't resurrect dead threads (there are plenty of others to comment on .... )
 
  


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