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Old 08-09-2012, 01:23 AM   #1
SarahGurung
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Registered: Jul 2011
Posts: 322

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550 550 relay not permitted (state 13) error


A client is not able to receive mails sent from gmail. The sender gets the following error:

Code:
Delivery to the following recipient failed permanently:

     x@yyz.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 relay not permitted (state 13).

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=gmail.com; s=20120113;
        h=mime-version:date:message-id:subject:from:to:content-type;
        bh=uFhKzzvqs0929ZRVS+6vdo3XkxvMDYCSwzRb4tPXBGQ=;
        b=ZFCTAJ/2FvL2wXVMkj/mBA4EKhIvDJCNb7nWizHbNGxmRdvETJcCgK4UA9GXkKEtk4
         D8yiJ0he25C82emWU7YCH5tFhHrw9mBw1ghP8UjrohiT9PwVgqTdXH4/ck4IKA4lQQFx
         AwVdZ5M0mHCYbcwjkw/UrsRvQt1/Ff5E9rwn7mXm+neP5eGpxdkM8TiQQmOql0DhuZWW
         4D22IN2Vge5g/8Ffcv9+gUMCDv+6lEic6kQcF5M+TL5to2rNIuzxQmRGjp8WVPwlM3Dg
         DbM6NzHC8+Yg8bIYvcKcEZxxPk8HwkXPhzh80kaqZnODbkEGQR8Cc2I2SXsghcfQn1Cv
         7+eg==
MIME-Version: 1.0
Received: by 10.58.234.104 with SMTP id ud8mr18233438vec.3.1344487798978; Wed,
 08 Aug 2012 21:49:58 -0700 (PDT)
Received: by 10.220.107.4 with HTTP; Wed, 8 Aug 2012 21:49:58 -0700 (PDT)
Date: Wed, 8 Aug 2012 23:49:58 -0500
Message-ID: <CA+ybpZjEy9hGE-N8Ftviv_zjxmZ3POfGU+B=uguvKN0Ct2BfJA@mail.gmail.com>
Subject: test
From: Sarah Gurung <y@gmail.com>
To: x@xyz.com
Content-Type: multipart/alternative; boundary=047d7b86c7f8a9b93004c6cdf56b

test...
The recipient used to receive messages earlier.

But yes,the recipients is able to receive mails from our domain which is hosting their mails.

Can anyone tell me what's wrong?
 
Old 08-09-2012, 06:09 PM   #2
TB0ne
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Location: Birmingham, Alabama
Distribution: SuSE, RedHat, Slack,CentOS
Posts: 17,919

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Quote:
Originally Posted by SarahGurung View Post
A client is not able to receive mails sent from gmail. The sender gets the following error:
Code:
Delivery to the following recipient failed permanently:
x@yyz.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other
email provider for further information about the cause of this error. The error that the other server returned was: 
550 550 relay not permitted (state 13).

----- Original message -----
Subject: test
From: Sarah Gurung <y@gmail.com>
To: x@xyz.com
Content-Type: multipart/alternative; boundary=047d7b86c7f8a9b93004c6cdf56b
test...
The recipient used to receive messages earlier. But yes,the recipients is able to receive mails from our domain which is hosting their mails.
Can anyone tell me what's wrong?
Have you looked up the 550 error? Have you looked in your logs? The error that the Google servers returned say to check the providers (your) server for information.

The 550 error can be caused by a change in the FQDN or name resolution of your server, or that the routers/firewalls in place have things filtered/NAT'ed to appear that the IP address(es) are different from the name(s) they resolve to.
 
  


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