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Old 10-22-2009, 10:24 PM   #1
Ark11
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Registered: Oct 2009
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Smoothwall Express 3 - Unable to get an ip from ISP (dhcp cable modem)


Hello everyone

Here is my setup:

cable modem -> smoothwall -> switch -> comps

The smoothwall is set to green+red
green is on 192.168.0.1

So I enable the dhcp server of my smoothwall and the computers on the switch can talk to each others and I can connect to the web-interface of my smoothwall. The problem is that I can't access internet (the smoothwall itself cannot ping nor does the cable modem shows any sign of activity).

I think that the problem is in Networking tab of the web-interface under Interface. The red interface should be set to DHCP with hostname as the name of the smoothwall right? I get a dynamic IP from my ISP. It seems like the cable modem doesn't want to give the external ip adress to my smoothwall... what to do? (The cable modem is connected via ethernet to the red NIC).

Thanks
 
Old 10-24-2009, 06:09 PM   #2
{BBI}Nexus{BBI}
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Powerdown your smoothwall and modem. Wait for about 15 seconds. Fire up the modem, wait for the lights to settle then powerup smoothwall. That works for me.

Last edited by {BBI}Nexus{BBI}; 10-24-2009 at 06:10 PM.
 
Old 11-06-2010, 12:23 PM   #3
creatureofthedark
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i have the exact same issue and turning it on and off again doesn't fix this issue... my DD-WRT router seems to work fine.. it grabs the ip address from virgin media and starts working... but when i plug the cable modem in to the RED Ethernet port on my smoothwall router my smoothwall can't seem to DHCP and pick up its ip address.... the GREEN port is working fine with no issues....
 
Old 12-24-2010, 12:59 AM   #4
head honcho
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Angry

I have the exact setup and the exact problem...

I've seriously tried everything and it's still not working. Did anyone figure out a solution?

I have Verizon FiOS...

i really wanna try out smoothwall, but it's such a pain right now!
 
Old 12-24-2010, 01:36 AM   #5
{BBI}Nexus{BBI}
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Have you tried watching the boot process for any messages that might give a clue as to what is going on. You could also try re-assigning the network cards just to check that they are working.
 
Old 12-24-2010, 10:37 AM   #6
head honcho
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Unhappy

Thanks Nexus for the quick reply. Happy holidays!!!

I watch the boot process as carefully as I can but obviously it's very fast. However, I think the problem always comes out in something like "waiting for DHCP" but it waited too long and didn't get an IP so it doesn't get an IP (the RED connection).

I've tried changing the RED and GREEN. I've tried the reinstall at least 10 times.

My GREEN network can talk to each other and I can access the smoothwall web interface by my browser and my GREEN (by doing ifconfig eth# command) I can see that the GREEN network card is getting an IP, but I do the same ifconfig for the RED and it doesn't have an IP address and doesn't say "UP" (but the GREEN says "UP").

I'm pretty sure that my RED is not working... (even though I have it set up as DHCP on the RED because Verizon FiOS does dynamic IP).

PLEASE FOR THE LOVE OF GOD HELP ME. I CAN'T GET ANY SLEEP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Happy holidays!!!
 
Old 12-24-2010, 11:03 AM   #7
inspiron_Droid
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Exclamation

Please try the folowing steps to solve your problem.
  1. Shut every thing down
  2. plugin in only your modem
  3. connect your red interface to your modem
  4. boot smmoth wall machine
  5. wait about five to ten minutes
  6. plug you switch into the green interface of smooth wall machine
  7. gradually bring each of your vcomputers back on line
 
Old 12-25-2010, 01:44 AM   #8
head honcho
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Talking

OMG THANK YOU NewBirth88!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DID EXACTLY WHAT YOU SAID ABOUT TURNING EVERYTHING OFF AND JUST PLUGGING IN THE RED (INTERNET LINE)!

Sorry for all caps... i am just wayyyy too happy.

Thank you!

Thank you Nexus as well.

Hope everyone has a MERRY CHRISTMAS!
 
Old 12-26-2010, 03:32 PM   #9
{BBI}Nexus{BBI}
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Quote:
Originally Posted by head honcho View Post
OMG THANK YOU NewBirth88!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DID EXACTLY WHAT YOU SAID ABOUT TURNING EVERYTHING OFF AND JUST PLUGGING IN THE RED (INTERNET LINE)!

Sorry for all caps... i am just wayyyy too happy.

Thank you!

Thank you Nexus as well.

Hope everyone has a MERRY CHRISTMAS!
Nice, you finally got it working. Belated festive greetings to you also..
 
  


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