Autospy.....you do that
http:// stuff for those cheapo routers you get
He is most likely trying to configure a cisco or some other type of router. These routers have a special port on them called 'console' which uses a cat-5 roll-over cable which is then connected to a db-9 connector which plugs into the serial port on your computer. Hyperterminal is a windows terminal emulation program.
What you are going to need is just another terminal emulation program
I do this alot and he is correct, he needs to do it from the console port first before he can even do anything else. Because he has to atleast assign ip address to his e0 port or whatever and then enable vty on them so he can telnet in without have to to go through the console port again, atleast for awhile