comcast issue

rtnylw · 04-04-2009, 07:26 AM

Hi!
I have a server running kubuntu with comcast. The problem is that the comcast modem every couple days 'freezes' and I have to restart it. I remember my friend had the same problem. Is there a way how to remotely reset the modem or can I just get any modem in store and replace it? Thanks

MS3FGX · 04-04-2009, 07:35 AM

Well if it has locked up then obviously it probably won't respond to any remote requests to do anything. It is probably a hardware problem, is the modem particularly hot?

I would just look into getting another one from Comcast, personally.

john test · 04-04-2009, 08:21 AM

You can take it back to the comcast store and swap it out if you are renting it from them, or you can just buy something like a Motorola SB5101 and take the old one back for credit. (make sure you get a returned equipment receipt and keep it safe)
When you get the new modem in place, either new or swap out, call 1800comcast option 2, option 2 and ask them to register your new modem for use.

rtnylw · 04-07-2009, 06:47 AM

Thanks! I already called comcast and they switched the modem, but the same thing keeps happening. I had the same problem with the modem in my old apartment, every couple days I had to restart it. I don't understand why 3 different modems from comcast all kept crashing.. So if I would go with http://www.amazon.com/Motorola-Surfb.../dp/B000JV9LUK and everything should go smooth? Thanks