I didn't go with the freebie modem they offered and haven't pursued them as a source of tech support consequently.
I am wondering if this might have anything to do with my IP address needing to be on the same subnet as that of the router - although that does seem more than a bit weird really
I am at a loss. I'll try and give the modem support folk a call on Monday and see if they have any suggestions. Trouble is, I am wondering if it is my set up, because I had this same problem with a previous router, which was on 10.0.0.1 for the config page and I couldn't access it. Hence, I swapped it ... for this, which I can't get into either!! My IP addresses for the firewall and LAN is 172.31.*.* range, but I haven't connected some of the other boxes onto that yet, wanting to test it first. But, I have tried accessing the router's config page with a stand-alone (127.0.0.1), the remnants of a former LAN (10.0.*.*), a Win98 with ?? knows what - if any - IP (where does one look?), and with what will be the firewall (172.31.*.*). All this has been done (double-clicking the software icon in Win98) and entering the 192.168.1.1 in IE, Firefox, Mozilla, Konqueror, and Lynx. All cables are RJ45s, NiC indicator lights are green, router lights are green and steady, microfilters have been switched, connections checked and still ... zip
body have any
ideas <<getting desperate, here!!>>, I'm almost willing to try waving cloves of garlic over the darn thing if it will mean that it will work!!!