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Old 12-18-2012, 06:04 PM   #1
andyr78
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Registered: Dec 2012
Posts: 5

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Netflix Desktop


Hello, I am a very new user of Linux. I was using Ubuntu 12.10, and recently switched to Mint 14.

I was hopeful the change would fix the error I was receiving. When I try to use the Netflix Desktop I get this error:
"The program plugin-container.exe has encountered a serious problem and needs to close. We are sorry for the inconvenience."
I can open the actual Netflix Desktop and login, I get this error when I actually try to play a movie.

I have tried removing the Netflix desktop, but nothing seems to be fixing this issue. I believe from the research I have already done it is an error that comes from Wine. But I have not been able to confirm that yet.

---------- Post added 12-18-12 at 07:04 PM ----------

I was able to export the following error message. Not sure if this helps anyone or not.

Unhandled exception: page fault on read access to 0xffffffff in 32-bit code (0xf3577050).
Register dump:
CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
EIP:f3577050 ESP:0033bc3c EBP:00000054 EFLAGS:00210202( R- -- I - - - )
EAX:00000004 EBX:7cfcda38 ECX:00000000 EDX:00000003
ESI:7cdb4758 EDI:7cdad378
Stack dump:
0x0033bc3c: 7d022f1c 00000000 7cfdf4a0 f5894288
0x0033bc4c: 7cfdf4a0 00000020 00000003 00000004
0x0033bc5c: 00000001 00002668 00000158 f75ae470
0x0033bc6c: f75ae478 00000281 00000150 0000002b
0x0033bc7c: 00000005 00000168 00000000 00000000
0x0033bc8c: 00000000 00000000 0000002b 0000003d
Backtrace:
=>0 0xf3577050 (0x00000054)
0xf3577050:
Modules:
Module Address Debug info Name (52 modules)
PE 340000- 36d000 Deferred nspr4
PE 370000- 390000 Deferred mozglue
PE 390000- 3a8000 Deferred smime3
PE 3b0000- 3c8000 Deferred nssutil3
PE 3d0000- 3d7000 Deferred plc4
PE 3e0000- 3e7000 Deferred plds4
PE 3f0000- 3f6000 Deferred mozalloc
PE 400000- 406000 Deferred plugin-container
PE 410000- 65e000 Deferred mozjs
PE 660000- 6fe000 Deferred nss3
PE 700000- 725000 Deferred ssl3
PE 730000- 7f8000 Deferred mozsqlite3
PE 800000- c2d000 Deferred gkmedias
PE 1bd0000- 1ccd000 Deferred npctrl
PE 1cd0000- 2290000 Deferred agcore
PE 10000000-10eae000 Deferred xul
PE 78050000-780b9000 Deferred msvcp100
PE 78aa0000-78b5e000 Deferred msvcr100
PE 7b810000-7b996000 Deferred kernel32
PE 7bc10000-7bc14000 Deferred ntdll
PE 7df70000-7df74000 Deferred winex11
PE 7e0c0000-7e0c8000 Deferred winspool
PE 7e100000-7e10e000 Deferred setupapi
PE 7e170000-7e174000 Deferred uxtheme
PE 7e1a0000-7e1a4000 Deferred imm32
PE 7e1c0000-7e1ee000 Deferred comctl32
PE 7e2c0000-7e2c8000 Deferred shlwapi
PE 7e330000-7e489000 Deferred shell32
PE 7e540000-7e548000 Deferred oleaut32
PE 7e640000-7e643000 Deferred msimg32
PE 7e660000-7e663000 Deferred usp10
PE 7e690000-7e694000 Deferred psapi
PE 7e6b0000-7e6b9000 Deferred msacm32
PE 7e6e0000-7e6e4000 Deferred rpcrt4
PE 7e760000-7e768000 Deferred ole32
PE 7e860000-7e867000 Deferred gdi32
PE 7e960000-7e99a000 Deferred user32
PE 7ea90000-7eb02000 Deferred winmm
PE 7eb40000-7eb44000 Deferred iphlpapi
PE 7eb70000-7eb74000 Deferred ws2_32
PE 7eba0000-7eba4000 Deferred wsock32
PE 7ebc0000-7ebc4000 Deferred advapi32
PE 7ec40000-7ec44000 Deferred version
PE f6d20000-f6d24000 Deferred opengl32
PE f6de0000-f6de4000 Deferred wined3d
PE f7100000-f7104000 Deferred d3d9
PE f7170000-f7173000 Deferred netapi32
PE f71a0000-f71db000 Deferred crypt32
PE f7260000-f7270000 Deferred urlmon
PE f72e0000-f72ea000 Deferred mpr
PE f7310000-f7327000 Deferred wininet
PE f73b0000-f73b4000 Deferred dbghelp
Threads:
process tid prio (all id:s are in hex)
0000000e services.exe
00000038 0
0000001d 0
00000015 0
00000010 0
0000000f 0
00000012 winedevice.exe
00000020 0
00000019 0
00000014 0
00000013 0
0000001a plugplay.exe
0000001f 0
0000001c 0
0000001b 0
00000021 explorer.exe
00000022 0
0000002d firefox.exe
00000050 0
0000004d 0
0000004c 0
00000048 0
0000002b 0
0000000b 0
00000040 0
00000035 0
00000027 0
0000002f 0
00000034 0
00000033 0
00000037 0
00000025 0
00000029 0
00000026 0
00000009 0
00000046 0
00000045 0
00000044 0
00000043 0
00000042 0
00000041 0
0000003f -1
0000003e 0
0000003d 0
0000003c 0
0000003b 0
0000003a 0
00000039 0
0000002e 0
0000004e (D) C:\Program Files\Mozilla Firefox\plugin-container.exe
00000055 0
00000054 0
00000052 0
00000051 0
0000004f 0 <==
00000056 agcp.exe
00000057 0
System information:
Wine build: wine-1.5.19
Platform: i386
Host system: Linux
Host version: 3.5.0-17-generic
 
Old 12-19-2012, 10:30 AM   #2
foodown
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You can't watch Netflix Instant content under Linux -- the web site uses Microsoft Silverlight for its streaming features, and there is no open source implementation of this plugin which is up to the task.
 
Old 12-19-2012, 11:25 AM   #3
rokytnji
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Quote:
Originally Posted by foodown View Post
You can't watch Netflix Instant content under Linux -- the web site uses Microsoft Silverlight for its streaming features, and there is no open source implementation of this plugin which is up to the task.
http://www.iheartubuntu.com/2012/11/...sktop-app.html

Though I use Hulu Desktop instead of Netflix, so no help for the OP from me. I think Ubuntu needs to be used instead of Mint though for this above link to work. I know Mepis forum has discussed this issue a little bit.

I'd especially pay attention to Note1 on above link

Quote:
NOTE #1
If you had previously tried to install the Netflix Desktop App via our terminal commands from the earlier post, we recommend running the line below in a terminal to clear out any unexpected errors BEFORE trying to install the Netflix Desktop app via the PPA method...

rm -Rf ~/.netflix-desktop

Last edited by rokytnji; 12-19-2012 at 11:28 AM.
 
Old 12-19-2012, 11:51 AM   #4
jv2112
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Talking

ww.iheartubuntu.com/2012/11/ppa-for-netflix-desktop-app.html

The good news is there is a PPA( Ubuntu / Mint - Other distros have it in their repositories : Arch has it in the AUR under netflix-desktop ). I had the same error on my Arch box and found that it played better with the nvidia driver .vs the free open source version.
 
Old 12-19-2012, 05:34 PM   #5
andyr78
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Registered: Dec 2012
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Original Poster
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If I am reading correctly, I need to update my video driver? I have tried running this: rm -Rf ~/.netflix-desktop , and it did not fix anything. I will try to update the video drive and come back and let everyone know the results.
 
Old 12-19-2012, 06:03 PM   #6
andyr78
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Turns out I don't have an Nvidia card. This laptop has an AMD ATI M52 [Mobility Radeon X1300] and I am having no luck finding an updated driver.
 
Old 12-19-2012, 06:49 PM   #7
rokytnji
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Quote:
Originally Posted by andyr78 View Post
Turns out I don't have an Nvidia card. This laptop has an AMD ATI M52 [Mobility Radeon X1300] and I am having no luck finding an updated driver.

I guess https://help.ubuntu.com/community/BinaryDriverHowto/ATI does not help?

I don't use nvidia or ati. Mines a

Code:
################### PC INFORMATION - graphics #####################
#################### Press CTRL  + C to exit ######################

Graphics:  Card: Intel 82Q35 Express Integrated Graphics Controller 
           X.Org: 1.12.4 drivers: intel (unloaded: fbdev,vesa) Resolution: 1600x900@60.0hz 
           GLX Renderer: N/A GLX Version: N/A
 
Old 12-19-2012, 10:32 PM   #8
andyr78
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If anyone else is having issues with the Netflix Desktop, I found this site from the www.iheartubuntu.com site:
https://bugs.launchpad.net/netflix-desktop

I no longer get the plugin-container error. Now it's just a black screen

Getting there! I'm enjoying the learning experience this has become.
 
Old 12-20-2012, 07:30 AM   #9
jv2112
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Lightbulb

http://forums.linuxmint.com/viewforum.php?f=59



I did not mean to imply you needed to install a nvidia driver. Just thet the proprietery software addressed the issue for me. I would suggest searching the Linux Mint forums. There appears to be plenty of advice on setting up ATI cards.

Hope this helps.
 
Old 12-22-2012, 12:24 AM   #10
andyr78
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Registered: Dec 2012
Posts: 5

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I reinstalled Linux Mint and now everything is working. Now I just need to add som memory to hopefully help with the video playback. It looks normal, but the audio and video appear to be slightly off.
 
  


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