LinuxQuestions.org
Welcome to the most active Linux Forum on the web.
Go Back   LinuxQuestions.org > Forums > Linux Forums > Linux - Laptop and Netbook
User Name
Password
Linux - Laptop and Netbook Having a problem installing or configuring Linux on your laptop? Need help running Linux on your netbook? This forum is for you. This forum is for any topics relating to Linux and either traditional laptops or netbooks (such as the Asus EEE PC, Everex CloudBook or MSI Wind).

Notices


Reply
  Search this Thread
Old 03-19-2017, 10:15 PM   #1
rblampain
Senior Member
 
Registered: Aug 2004
Location: Western Australia
Distribution: Debian 7
Posts: 1,014

Rep: Reputation: 35
telstra bigpond connection not working


I have just had a phone line connected by Telstra after ordering a "bigpond" plan. Documentation received did not include anything usable under linux and I suspect their modem is unable to see my computer. Info on the Internet is old.

Can anyone suggest a current "howto" (I need to connect to ISP and also set up "Evolution" - forgotten what precisely needs to be done)?

Thank you for your help.
 
Old 03-19-2017, 10:57 PM   #2
syg00
LQ Veteran
 
Registered: Aug 2003
Location: Australia
Distribution: Lots ...
Posts: 15,619

Rep: Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088
I don't think I've ever used Telstra, but these days if you plug a router in it sets itself up. Are you using their router, or one of your own (old one) ?. FWIW when I go buy a new router and hook it up to TPG, I don't even save the old settings - it "just works".

As for mail, this should cover it. Not that I'd use Evolution either - Thunderbird wins votes here, although I personally use claws.

Last edited by syg00; 03-19-2017 at 11:25 PM. Reason: typo
 
1 members found this post helpful.
Old 03-19-2017, 11:38 PM   #3
syg00
LQ Veteran
 
Registered: Aug 2003
Location: Australia
Distribution: Lots ...
Posts: 15,619

Rep: Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088
Quote:
Originally Posted by rblampain View Post
Documentation received did not include anything usable under linux and I suspect their modem is unable to see my computer.
What documentation ?. All you should really need is the address of their router homepage - might be an IP address or something like "myrouter.com" - and password. But it should already be setup for DHCP I would think - just plug in some cat[56] and see if you can get out to the web. For wifi, just scan for AP - Linux doesn't really need to care what the hardware is.
 
1 members found this post helpful.
Old 03-19-2017, 11:47 PM   #4
timl
Member
 
Registered: Jan 2009
Location: Sydney, Australia
Distribution: Fedora,CentOS
Posts: 616

Rep: Reputation: 142Reputation: 142
Is there a router between the Telstra modem and your PC? I use a tp-link router between my Optus connection and my network. As above, the Optus modem just plugs in, I control my network from the router and this covers linux, windows and a few phones/tablets.

Has your PC worked with another connection?
 
1 members found this post helpful.
Old 03-20-2017, 12:03 AM   #5
ferrari
Senior Member
 
Registered: Sep 2003
Location: Auckland, NZ
Distribution: openSUSE Leap
Posts: 2,012

Rep: Reputation: 303Reputation: 303Reputation: 303Reputation: 303
Did they supply the router? Have you logged in to it to get status information etc?

https://www.telstra.com.au/support/c...ndard-settings
 
1 members found this post helpful.
Old 03-21-2017, 12:02 AM   #6
rblampain
Senior Member
 
Registered: Aug 2004
Location: Western Australia
Distribution: Debian 7
Posts: 1,014

Original Poster
Rep: Reputation: 35
Reading the answers, it looks like there is something wrong with the line.
The documentation I mentioned is the one mentioned by ferrari.
My machines (a laptop and a desktop) were connected to TPG before and working but I moved them to a location where TPG could not offer VoIP and wanted me to get a phone from Telstra first. Because TPG only answered in February 2017 my requests (2) the first lodged in October 2016 was acknowledged the following day, I found them unreliable - they diconnected the old connection but kept charging for an old service that did not exist anymore or a new service they could not provide.

Telstra had to reconnect the old telephone line at the new location which had not been used for a number of years and had, according to the technician, to find and re-route to a free connection at the exchange. Telstra provided their own modem for the Internet service, I did not use another router, their leaflets/website specify that they do not "support" Linux and their technician was only able to test the telephone service, not the Internet service. The telephone works through the modem but the Internet connection does not. The leaflet says that there is a need to wait till the "power" LED of the modem becomes green and then to wait further, up to 10 minutes, till the "..line" (sending this from the library) LED becomes solid green but that LED stays red all the time. I have checked and re-checked the connections which are difficult to get wrong and all cables are new.

The address of the router is 10.0.0.138 which is successful through the browser (http://10.0.0.138) as the Telstra "splash" page (probably stored in the modem) is displayed but when I try to log in it does not accept any password I can think of including the password I have provided to Telstra (UC or LC) and the password Telstra provided for wi-fi. The only other form box presented for the login is not changeable and says "admin". My laptop is "wi-fi" but not the desktop however I did not pay much attention of what the result was when trying wi-fi, which did not help, thinking that I had to find a way to provide something. Neither machine connects to the Internet.

I am too ignorant on the subject and do not understand the following:
Quote:
..just plug in some cat[56] and see if you can get out to the web. For wifi, just scan for AP..
cat[56], does that mean to bypass the modem and plug straight to the phone line? I'll try it anyway and come back here if it works.

I hope this long explanation enables you to give a hint.

Thank you for the answers.
 
Old 03-21-2017, 01:45 AM   #7
ferrari
Senior Member
 
Registered: Sep 2003
Location: Auckland, NZ
Distribution: openSUSE Leap
Posts: 2,012

Rep: Reputation: 303Reputation: 303Reputation: 303Reputation: 303
Quote:
cat[56], does that mean to bypass the modem and plug straight to the phone line? I'll try it anyway and come back here if it works.
No, the suggestion is to plug directly into a LAN port on the router ie wired ethernet connection....
 
1 members found this post helpful.
Old 03-21-2017, 01:48 AM   #8
ferrari
Senior Member
 
Registered: Sep 2003
Location: Auckland, NZ
Distribution: openSUSE Leap
Posts: 2,012

Rep: Reputation: 303Reputation: 303Reputation: 303Reputation: 303
Quote:
The address of the router is 10.0.0.138 which is successful through the browser (http://10.0.0.138) as the Telstra "splash" page (probably stored in the modem) is displayed but when I try to log in it does not accept any password I can think of including the password I have provided to Telstra (UC or LC) and the password Telstra provided for wi-fi. The only other form box presented for the login is not changeable and says "admin". My laptop is "wi-fi" but not the desktop however I did not pay much attention of what the result was when trying wi-fi, which did not help, thinking that I had to find a way to provide something. Neither machine connects to the Internet.
Did you try 'admin' or 'password' for the router password?
 
1 members found this post helpful.
Old 03-21-2017, 03:52 AM   #9
timl
Member
 
Registered: Jan 2009
Location: Sydney, Australia
Distribution: Fedora,CentOS
Posts: 616

Rep: Reputation: 142Reputation: 142
Quote:
Originally Posted by rblampain View Post

The address of the router is 1
Not a good idea to broadcast your IP add over the airwaves. Some bad people out there
 
1 members found this post helpful.
Old 03-21-2017, 04:10 AM   #10
syg00
LQ Veteran
 
Registered: Aug 2003
Location: Australia
Distribution: Lots ...
Posts: 15,619

Rep: Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088
No, that is a non-routable address - perfectly safe, just like 192.168.x.y

We have enough to deal with here, without tossing in scares.
 
1 members found this post helpful.
Old 03-21-2017, 09:02 PM   #11
syg00
LQ Veteran
 
Registered: Aug 2003
Location: Australia
Distribution: Lots ...
Posts: 15,619

Rep: Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088Reputation: 2088
Quote:
Originally Posted by rblampain View Post
Telstra had to reconnect the old telephone line at the new location which had not been used for a number of years and had, according to the technician, to find and re-route to a free connection at the exchange. Telstra provided their own modem for the Internet service, I did not use another router, their leaflets/website specify that they do not "support" Linux and their technician was only able to test the telephone service, not the Internet service.
Horse-sh1t. If they are providing the service, they are responsible for making sure it works. I've had TPG traceback my service even though they don't don't own the copper - and yes, I'm still on copper too. Telstra won't touch my internet problems because TPG is my ISP, but if you are using Telstra, keep leaning on them.
I suspect they couldn't give a damn with all the NBN hoohah, re who owns the assets right now. We recently had Telstra (supposedly) replace copper in the street (up to our junction) as it so old, but the fella that did it was a subbie hired by a third company doing work for NBN as they had taken ownership of the cable. And we were 5 years out from NBN connection at the time.

Bloody fiasco all round.
 
1 members found this post helpful.
Old 03-28-2017, 02:34 AM   #12
rblampain
Senior Member
 
Registered: Aug 2004
Location: Western Australia
Distribution: Debian 7
Posts: 1,014

Original Poster
Rep: Reputation: 35
I've tried all passwords imaginable including those.
I have sent Telstra an email at their complaints address.
You may find the rest of my experience interesting:
Wen ordering a phone/internet plan, one of the "options" was to select a time for the visit of the technician, in fact it was not "selectable", they were "telling" me the visit would have been within one of those optional times as if I could choose which I wanted. The days of the appointment came and went without any technician visiting the premises. I then received an email telling me that the visit had to be rescheduled for 3 weeks later, email that asked to telephone them to confirm the suitablility. When I telephoned (I am a bit deaf) the talk sounded too much like sales talk and I told this correspondent that it was getting a little bit too complicated and I asked him to state what he wanted to tell me in an email. I received the email the following day and found to my surprise that I had "declined" something. On analysis of what I had "declined", I found that apparently there is a rule or law that made Telstra liable to pay something like $AU20 a day for every day that the service had not been delivered after the due time (whatever it is). Needless to say, I have a letter ready for the Telecommunication Ombudsman but I am not in a hurry to send it because the longer it last, the more they are likely to have to pay and I want revenge.
 
Old 03-28-2017, 02:43 AM   #13
ferrari
Senior Member
 
Registered: Sep 2003
Location: Auckland, NZ
Distribution: openSUSE Leap
Posts: 2,012

Rep: Reputation: 303Reputation: 303Reputation: 303Reputation: 303
What a dismal level of service they provide! Good luck with your progress on this.
 
  


Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



Similar Threads
Thread Thread Starter Forum Replies Last Post
Telstra Bigpond MyConnect java problems ? polpak Linux - Newbie 3 08-27-2011 01:59 AM
How do I connect to Telstra Bigpond Wireless Internet on my Linux Laptop? Ranchfire Linux - Newbie 1 10-21-2010 06:17 PM
Trying to connect to telstra bigpond next G crutch52 Linux - Networking 2 09-01-2009 12:34 PM
Telstra Bigpond connection via Sierra aircard 880U crutch52 Linux - Wireless Networking 4 02-06-2009 05:36 PM
Telstra Bigpond ISDN NT1 Plus 2 in Mandrake 10 Appleman1234 Linux - Networking 0 08-18-2004 10:16 PM


All times are GMT -5. The time now is 10:55 AM.

Main Menu
Advertisement
My LQ
Write for LQ
LinuxQuestions.org is looking for people interested in writing Editorials, Articles, Reviews, and more. If you'd like to contribute content, let us know.
Main Menu
Syndicate
RSS1  Latest Threads
RSS1  LQ News
Twitter: @linuxquestions
Facebook: linuxquestions Google+: linuxquestions
Open Source Consulting | Domain Registration