[SOLVED] Acer Swift 7 Hard drive not recognized how to get it supported

feurry · 11-14-2016, 11:48 AM

I have an Acer Swift 7 sf713-51-m90j and the hard drive is not being recognized, so i cannot install any linux on it. I realize this is a new computer so I wasn't expecting everything to work, but now I'm wondering how I go about getting it supported, or if there's some way I can help the process.

What i have done so far.

Arch 11.01 release (kernel 4.8.6) does not recognize the hard drive
Ubuntu - 16.10 (kernel 4.8.0) and 16.04 (kernel 4.4) does not recognize the hard drive
Ubuntu - 14.04.3 (kernel 3.19) DOES recognize the hard drive
Ubuntu - 14.04.5 does not recognize (kernel 4.4)

I also tested TinyCore linux v7 with 4.2.9 kernel and it did not recognize the hard drive. TinyCore v6.4 with Kernel 3.16.6 did recognize the hard drive.

So it looks like the 3.x series kernel is finding my hard drive, but from 4.x on it is not able to load it.

I am able to boot up most live distros, and am currently typing this from Ubuntu 16.10. Everything else appears to be working, so I just need to get this HD issue sorted and this computer would be linux ready.

Here is what I believe is the relevant part of the dmesg.

[ 11.439192] ata1: SATA max UDMA/133 abar m2048@0xb1236000 port 0xb1236100 irq 124
[ 11.441443] [drm] Initialized drm 1.1.0 20060810
[ 11.475373] [drm] Memory usable by graphics device = 4096M
[ 11.475376] checking generic (a0000000 7f0000) vs hw (a0000000 10000000)
[ 11.475377] fb: switching to inteldrmfb from EFI VGA
[ 11.475399] Console: switching to colour dummy device 80x25
[ 11.475472] [drm] Replacing VGA console driver
[ 11.481679] [drm] Supports vblank timestamp caching Rev 2 (21.10.2013).
[ 11.481680] [drm] Driver supports precise vblank timestamp query.
[ 11.490272] [drm] Finished loading i915/kbl_dmc_ver1_01.bin (v1.1)
[ 11.491058] vgaarb: device changed decodes: PCI:0000:00:02.0,olddecodes=io+mem,decodes=io+mem

wns=io+mem
[ 11.499708] [drm] GuC firmware load skipped
[ 11.505926] ACPI: Video Device [GFX0] (multi-head: yes rom: no post: no)
[ 11.506174] input: Video Bus as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/LNXVIDEO:00/input/input7
[ 11.506287] [drm] Initialized i915 1.6.0 20160711 for 0000:00:02.0 on minor 0
[ 11.507600] fbcon: inteldrmfb (fb0) is primary device
[ 11.622645] usb 1-7: new high-speed USB device number 2 using xhci_hcd
[ 11.753478] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[ 11.754313] ata1.00: ATA-11: KINGSTON RBUSNS4180S3256GG, SBFM00.2, max UDMA/133
[ 11.754314] ata1.00: 500118192 sectors, multi 16: LBA48 NCQ (depth 31/32), AA
[ 11.772919] usb 1-7: New USB device found, idVendor=04f2, idProduct=b5d0
[ 11.772920] usb 1-7: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 11.772921] usb 1-7: Product: HD WebCam
[ 11.772922] usb 1-7: Manufacturer: Chicony Electronics Co.,Ltd.
[ 11.884135] usb 2-2: new SuperSpeed USB device number 2 using xhci_hcd
[ 11.905468] usb 2-2: New USB device found, idVendor=0781, idProduct=5596
[ 11.905469] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 11.905470] usb 2-2: Product: Ultra T C
[ 11.905470] usb 2-2: Manufacturer: SanDisk
[ 11.905471] usb 2-2: SerialNumber: 4C531001340603121224
[ 11.908535] usb-storage 2-2:1.0: USB Mass Storage device detected
[ 11.908728] scsi host1: usb-storage 2-2:1.0
[ 11.908746] scsi host1: runtime PM trying to activate child device host1 but parent (2-2:1.0) is not active
[ 11.908786] usbcore: registered new interface driver usb-storage
[ 11.909835] usbcore: registered new interface driver uas
[ 12.024529] usb 1-9: new full-speed USB device number 3 using xhci_hcd
[ 12.166363] usb 1-9: New USB device found, idVendor=0489, idProduct=e09f
[ 12.166370] usb 1-9: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 12.259400] psmouse serio1: synaptics: queried max coordinates: x [..5612], y [..4710]
[ 12.274057] tsc: Refined TSC clocksource calibration: 1608.003 MHz
[ 12.274087] clocksource: tsc: mask: 0xffffffffffffffff max_cycles: 0x172dacfb38b, max_idle_ns: 440795204692 ns
[ 12.280725] random: fast init done
[ 12.297971] psmouse serio1: synaptics: queried min coordinates: x [1328..], y [1142..]
[ 12.373217] psmouse serio1: synaptics: Touchpad model: 1, fw: 8.2, id: 0x1e2b1, caps: 0xf00823/0x840300/0x12e800/0x0, board id: 2869, fw id: 2380531
[ 12.418887] input: SynPS/2 Synaptics TouchPad as /devices/platform/i8042/serio1/input/input6
[ 12.664875] Console: switching to colour frame buffer device 240x67
[ 12.684778] i915 0000:00:02.0: fb0: inteldrmfb frame buffer device
[ 12.885089] [drm] RC6 on
[ 12.918404] scsi 1:0:0:0: Direct-Access SanDisk Ultra T C 1.00 PQ: 0 ANSI: 6
[ 12.918977] sd 1:0:0:0: Attached scsi generic sg0 type 0
[ 12.919182] sd 1:0:0:0: [sda] 60062500 512-byte logical blocks: (30.8 GB/28.6 GiB)
[ 12.920177] sd 1:0:0:0: [sda] Write Protect is off
[ 12.920178] sd 1:0:0:0: [sda] Mode Sense: 43 00 00 00
[ 12.920472] sd 1:0:0:0: [sda] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
[ 12.940633] sda: sda1
[ 12.942070] sd 1:0:0:0: [sda] Attached SCSI removable disk
[ 13.303170] clocksource: Switched to clocksource tsc
[ 16.969522] ata1.00: qc timeout (cmd 0xec)
[ 16.972207] ata1.00: failed to IDENTIFY (I/O error, err_mask=0x4)
[ 16.972208] ata1.00: revalidation failed (errno=-5)
[ 17.291795] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[ 27.518022] ata1.00: qc timeout (cmd 0xec)
[ 27.519506] ata1.00: failed to IDENTIFY (I/O error, err_mask=0x4)
[ 27.519508] ata1.00: revalidation failed (errno=-5)
[ 27.519535] ata1: limiting SATA link speed to 3.0 Gbps
[ 27.519536] ata1.00: limiting speed to UDMA/133:PIO3
[ 27.840293] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 320)
[ 58.648959] ata1.00: qc timeout (cmd 0xec)
[ 58.651909] ata1.00: failed to IDENTIFY (I/O error, err_mask=0x4)
[ 58.651911] ata1.00: revalidation failed (errno=-5)
[ 58.651933] ata1.00: disabled
[ 58.653370] ata1: hard resetting link
[ 58.970971] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 320)
[ 58.972458] ata1: EH complete

here is lspci

00:00.0 Host bridge: Intel Corporation Device 590c (rev 02)
00:02.0 VGA compatible controller: Intel Corporation Device 591e (rev 02)
00:04.0 Signal processing controller: Intel Corporation Skylake Processor Thermal Subsystem (rev 02)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
00:1d.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #9 (rev f1)
00:1f.0 ISA bridge: Intel Corporation Device 9d56 (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
01:00.0 Network controller: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter (rev 32)

so, where do I go from here?

frankbell · 11-14-2016, 08:51 PM

How is the drive reported, if it is reported, when you run fdisk -l?

Emerson · 11-14-2016, 09:06 PM

Run lspci -k and see if SATA controller driver is loaded.

rokytnji · 11-14-2016, 09:07 PM

Always helps to include a link to laptop make and model specs when asking these questions.

https://www.amazon.com/Acer-i5-7Y54-.../dp/B01LWSH38S

After looking at the specs. Something seems backwards/very wrong here. It should be older kernels struggling and newer kernels working. Newer release distro versions working and older release distro versions struggling.

Code:

harry@biker:~
$ inxi -S
System:    Host: biker Kernel: 4.6.2-antix.1-686-smp-pae i686 (32 bit) Desktop: IceWM 1.3.8
           Distro: antiX-15-V_386-full Killah P 30 June 2015

It's a wonderment for sure.

jefro · 11-14-2016, 09:16 PM

Thoughts.
I'll second the controller issue.
Consider trying Fedora 25 or maybe better still Ubuntu 16 LTS.
It is possible under uefi that hardware may not be available as part of the uefi spec.

Also try running other disk tools that the distro may have. disks,fdisk, gptfdisk, gparted and such.

Ztcoracat · 11-14-2016, 10:35 PM

Quote:

Originally Posted by rokytnji

Always helps to include a link to laptop make and model specs when asking these questions.

https://www.amazon.com/Acer-i5-7Y54-.../dp/B01LWSH38S

After looking at the specs. Something seems backwards/very wrong here. It should be older kernels struggling and newer kernels working. Newer release distro versions working and older release distro versions struggling.

Code:

harry@biker:~
$ inxi -S
System:    Host: biker Kernel: 4.6.2-antix.1-686-smp-pae i686 (32 bit) Desktop: IceWM 1.3.8
           Distro: antiX-15-V_386-full Killah P 30 June 2015

It's a wonderment for sure.

The good news is kernels 3.2.83 through 3.19.x are all longterm supported.
https://www.kernel.org/

I do wonder tho if kernel 4.4 just doesn't have support for such a new laptop like the Acer Swift 7?

feurry · 11-14-2016, 10:37 PM

fdisk is not reporting the drive. /dev/sda is the usb drive

Code:

sudo fdisk -l
Disk /dev/ram0: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram1: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram2: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram3: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram4: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram5: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram6: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram7: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram8: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram9: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram10: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram11: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram12: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram13: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram14: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/ram15: 64 MiB, 67108864 bytes, 131072 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes


Disk /dev/loop0: 1.4 GiB, 1536229376 bytes, 3000448 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/sda: 28.7 GiB, 30752000000 bytes, 60062500 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0x00bc171f

Device     Boot Start      End  Sectors  Size Id Type
/dev/sda1  *     2048 60062499 60060452 28.7G  c W95 FAT32 (LBA)

It looks like the SATA controller is loading fine

Code:

lspci -k
00:00.0 Host bridge: Intel Corporation Device 590c (rev 02)
	Subsystem: Acer Incorporated [ALI] Device 1137
00:02.0 VGA compatible controller: Intel Corporation Device 591e (rev 02)
	Subsystem: Acer Incorporated [ALI] Device 1137
	Kernel driver in use: i915
	Kernel modules: i915
00:04.0 Signal processing controller: Intel Corporation Skylake Processor Thermal Subsystem (rev 02)
	Subsystem: Acer Incorporated [ALI] Skylake Processor Thermal Subsystem
	Kernel driver in use: proc_thermal
	Kernel modules: processor_thermal_device
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
	Subsystem: Acer Incorporated [ALI] Sunrise Point-LP USB 3.0 xHCI Controller
	Kernel driver in use: xhci_hcd
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
	Subsystem: Acer Incorporated [ALI] Sunrise Point-LP Thermal subsystem
	Kernel driver in use: intel_pch_thermal
	Kernel modules: intel_pch_thermal
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
	Subsystem: Acer Incorporated [ALI] Sunrise Point-LP Serial IO I2C Controller
	Kernel driver in use: intel-lpss
	Kernel modules: intel_lpss_pci
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
	Subsystem: Acer Incorporated [ALI] Sunrise Point-LP Serial IO I2C Controller
	Kernel driver in use: intel-lpss
	Kernel modules: intel_lpss_pci
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
	Subsystem: Acer Incorporated [ALI] Sunrise Point-LP CSME HECI
	Kernel driver in use: mei_me
	Kernel modules: mei_me
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
	Subsystem: Acer Incorporated [ALI] Sunrise Point-LP SATA Controller [AHCI mode]
	Kernel driver in use: ahci
	Kernel modules: ahci
00:1d.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #9 (rev f1)
	Kernel driver in use: pcieport
	Kernel modules: shpchp
00:1f.0 ISA bridge: Intel Corporation Device 9d56 (rev 21)
	Subsystem: Acer Incorporated [ALI] Device 1137
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
	Subsystem: Acer Incorporated [ALI] Sunrise Point-LP PMC
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)
	Subsystem: Acer Incorporated [ALI] Device 1137
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel, snd_soc_skl
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
	Subsystem: Acer Incorporated [ALI] Sunrise Point-LP SMBus
	Kernel modules: i2c_i801
01:00.0 Network controller: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter (rev 32)
	Subsystem: Foxconn International, Inc. QCA6174 802.11ac Wireless Network Adapter
	Kernel driver in use: ath10k_pci
	Kernel modules: ath10k_pci

here's a link to laptop specs. I thought the dmesg and lspci was better info.
https://www.cnet.com/products/acer-swift-7/specs/

And yes, I thought older kernels shouldn't work better either.. and in fact wifi doesn't, but for some reason they see the hard drive.

I can try Fedora if that will help, but as noted, I've already tried 16.04 LTS and 14.04.3 (works) and 14.04.5 (doesn't) which are also LTS. And the latest Arch Linux.

gparted does not find the disk
disks does not either

I just tried creating a custom live-cd with virtualbox, ubuntu 16.10 and pinguybuilder but it failed to boot in virtualbox. Just trying to get ready in case I need to test a kernel patch or something. I installed the v4.9-rc5 kernel, but I must have messed something up. It fails with

Code:

/cow format specified as aufs and no support found

I have also tried with uefi and legacy bios mode. I've tried using dd to write the image, and using rufus with different gpt/bios settings when writing the usb stick. Nothing worked.

rokytnji · 11-14-2016, 10:40 PM

Edit: late here. My bad. Never mind.

Ztcoracat · 11-14-2016, 10:41 PM

If Fedora and Ubuntu do not see your SSD maybe 'look in the BIOS' and ensure that the BIOS see's the SSD.

Is your machine brand new?
When Windows 10 is up and running does the SSD show up under "My Computer"?

http://www.pctechbytes.com/hardware/...ow-up-in-bios/

In some BIOS's you can set the controller to "compatibility" mode, which should detect which kind of drive is connected to it.

feurry · 11-14-2016, 11:27 PM

Yes the drive shows in BIOS. I have been running windows and have already completely wiped my drive and installed windows from the rescue image. I have also updated the BIOS from Acer. It is a brand new laptop.

Here's some output from lubuntu 14.04.3 where the disk is found by parted, gparted, fdisk and the like.

Code:

uname -a
Linux lubuntu 3.19.0-25-generic #26~14.04.1-Ubuntu SMP Fri Jul 24 21:18:00 UTC 2015 i686 i686 i686 GNU/Linux

parted

Code:

(parted) print
Model: ATA KINGSTON RBUSNS4 (scsi)
Disk /dev/sda: 256GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number  Start   End    Size    File system  Name                          Flags
 1      1049kB  106MB  105MB   fat32        EFI system partition          boot
 2      106MB   123MB  16.8MB               Microsoft reserved partition  msftres
 3      123MB   255GB  255GB   ntfs         Basic data partition          msftdata
 4      255GB   256GB  1074MB  ntfs         Basic data partition          hidden, diag

Code:

lspci -k
00:00.0 Host bridge: Intel Corporation Device 590c (rev 02)
	Subsystem: Acer Incorporated [ALI] Device 1137
00:02.0 VGA compatible controller: Intel Corporation Device 591e (rev 02)
	Subsystem: Acer Incorporated [ALI] Device 1137
00:04.0 Signal processing controller: Intel Corporation Device 1903 (rev 02)
	Subsystem: Acer Incorporated [ALI] Device 1137
00:14.0 USB controller: Intel Corporation Device 9d2f (rev 21)
	Subsystem: Acer Incorporated [ALI] Device 1137
	Kernel driver in use: xhci_hcd
00:14.2 Signal processing controller: Intel Corporation Device 9d31 (rev 21)
	Subsystem: Acer Incorporated [ALI] Device 1137
00:15.0 Signal processing controller: Intel Corporation Device 9d60 (rev 21)
	Subsystem: Acer Incorporated [ALI] Device 1137
00:15.1 Signal processing controller: Intel Corporation Device 9d61 (rev 21)
	Subsystem: Acer Incorporated [ALI] Device 1137
00:16.0 Communication controller: Intel Corporation Device 9d3a (rev 21)
	Subsystem: Acer Incorporated [ALI] Device 1137
00:17.0 SATA controller: Intel Corporation Device 9d03 (rev 21)
	Subsystem: Acer Incorporated [ALI] Device 1137
	Kernel driver in use: ahci
00:1d.0 PCI bridge: Intel Corporation Device 9d18 (rev f1)
	Kernel driver in use: pcieport
00:1f.0 ISA bridge: Intel Corporation Device 9d56 (rev 21)
	Subsystem: Acer Incorporated [ALI] Device 1137
00:1f.2 Memory controller: Intel Corporation Device 9d21 (rev 21)
	Subsystem: Acer Incorporated [ALI] Device 1137
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)
	Subsystem: Acer Incorporated [ALI] Device 1137
	Kernel driver in use: snd_hda_intel
00:1f.4 SMBus: Intel Corporation Device 9d23 (rev 21)
	Subsystem: Acer Incorporated [ALI] Device 1137
01:00.0 Network controller: Qualcomm Atheros Device 003e (rev 32)
	Subsystem: Foxconn International, Inc. Device e09d

fdisk -l

Code:

WARNING: GPT (GUID Partition Table) detected on '/dev/sda'! The util fdisk doesn't support GPT. Use GNU Parted.

Disk /dev/sda: 256.1 GB, 256060514304 bytes
256 heads, 63 sectors/track, 31009 cylinders, total 500118192 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x5be52c13

   Device Boot      Start         End      Blocks   Id  System
/dev/sda1               1  4294967295  2147483647+  ee  GPT

Disk /dev/sdb: 30.8 GB, 30752000000 bytes
255 heads, 63 sectors/track, 3738 cylinders, total 60062500 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x0000d2ff

   Device Boot      Start         End      Blocks   Id  System
/dev/sdb1   *        2048    60062499    30030226    c  W95 FAT32 (LBA)

dmesg (relevant parts I hope)

Code:

...
[    0.000000] Linux version 3.19.0-25-generic (buildd@lgw01-57) (gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1) ) #26~14.04.1-Ubuntu SMP Fri Jul 24 21:18:00 UTC 2015 (Ubuntu 3.19.0-25.26~14.04.1-generic 3.19.8-ckt2)
[    0.000000] KERNEL supported cpus:
[    0.000000]   Intel GenuineIntel
[    0.000000]   AMD AuthenticAMD
[    0.000000]   NSC Geode by NSC
[    0.000000]   Cyrix CyrixInstead
[    0.000000]   Centaur CentaurHauls
[    0.000000]   Transmeta GenuineTMx86
[    0.000000]   Transmeta TransmetaCPU
[    0.000000]   UMC UMC UMC UMC
[    0.000000] e820: BIOS-provided physical RAM map:
...
[    8.560769] usb 1-7: new high-speed USB device number 2 using xhci_hcd
[    8.566048] wmi: Mapper loaded
[    8.585068] ahci 0000:00:17.0: version 3.0
[    8.585320] ahci 0000:00:17.0: AHCI 0001.0301 32 slots 1 ports 6 Gbps 0x1 impl SATA mode
[    8.585324] ahci 0000:00:17.0: flags: 64bit ncq pm led clo only pio slum part deso sadm sds apst 
[    8.585341] usb-storage 2-2:1.0: USB Mass Storage device detected
[    8.585894] scsi host1: ahci
[    8.585984] ata1: SATA max UDMA/133 abar m2048@0xb1236000 port 0xb1236100 irq 122
[    8.590460] scsi host0: usb-storage 2-2:1.0
[    8.590613] usbcore: registered new interface driver usb-storage
[    8.595174] usbcore: registered new interface driver uas
[    8.753934] usb 1-7: New USB device found, idVendor=04f2, idProduct=b5d0
[    8.753941] usb 1-7: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[    8.753945] usb 1-7: Product: HD WebCam
[    8.753948] usb 1-7: Manufacturer: Chicony Electronics Co.,Ltd.
[    8.905288] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[    8.905734] ata1.00: ATA-11: KINGSTON RBUSNS4180S3256GG, SBFM00.2, max UDMA/133
[    8.905741] ata1.00: 500118192 sectors, multi 16: LBA48 NCQ (depth 31/32), AA
[    8.906225] ata1.00: configured for UDMA/133
[    8.906551] scsi 1:0:0:0: Direct-Access     ATA      KINGSTON RBUSNS4 00.2 PQ: 0 ANSI: 5
[    8.907150] sd 1:0:0:0: Attached scsi generic sg0 type 0
[    8.907154] sd 1:0:0:0: [sda] 500118192 512-byte logical blocks: (256 GB/238 GiB)
[    8.907520] sd 1:0:0:0: [sda] Write Protect is off
[    8.907526] sd 1:0:0:0: [sda] Mode Sense: 00 3a 00 00
[    8.907723] sd 1:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[    8.910847]  sda: sda1 sda2 sda3 sda4
[    8.911905] sd 1:0:0:0: [sda] Attached SCSI disk
[    8.920919] usb 1-9: new full-speed USB device number 3 using xhci_hcd
[    9.105581] usb 1-9: No LPM exit latency info found, disabling LPM.
[    9.106782] usb 1-9: New USB device found, idVendor=0489, idProduct=e09f
[    9.106788] usb 1-9: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[    9.157035] tsc: Refined TSC clocksource calibration: 1608.002 MHz
[    9.375605] psmouse serio1: synaptics: queried max coordinates: x [..5612], y [..4710]
[    9.411536] psmouse serio1: synaptics: queried min coordinates: x [1328..], y [1142..]
[    9.485040] psmouse serio1: synaptics: Touchpad model: 1, fw: 8.2, id: 0x1e2b1, caps: 0xf00823/0x840300/0x12e800, board id: 2869, fw id: 2380531
[    9.531855] input: SynPS/2 Synaptics TouchPad as /devices/platform/i8042/serio1/input/input6
[    9.590128] scsi 0:0:0:0: Direct-Access     SanDisk  Ultra T C        1.00 PQ: 0 ANSI: 6
[    9.590826] sd 0:0:0:0: Attached scsi generic sg1 type 0
[    9.591041] sd 0:0:0:0: [sdb] 60062500 512-byte logical blocks: (30.7 GB/28.6 GiB)
[    9.591715] sd 0:0:0:0: [sdb] Write Protect is off
[    9.591723] sd 0:0:0:0: [sdb] Mode Sense: 43 00 00 00
[    9.592163] sd 0:0:0:0: [sdb] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
[    9.597239]  sdb: sdb1
[    9.599075] sd 0:0:0:0: [sdb] Attached SCSI removable disk
[   10.157362] Switched to clocksource tsc
[   10.675078] random: nonblocking pool is initialized
[   10.756355] squashfs: version 4.0 (2009/01/31) Phillip Lougher
[   15.145880] systemd-udevd[1130]: starting version 204
[   15.317211] lp: driver loaded but no devices found
[   15.349401] ppdev: user-space parallel port driver
[   15.389128] shpchp: Standard Hot Plug PCI Controller Driver version: 0.4
[   15.505623] Bluetooth: Core ver 2.20
[   15.505640] NET: Registered protocol family 31
[   15.505642] Bluetooth: HCI device and connection manager initialized
[   15.505647] Bluetooth: HCI socket layer initialized
[   15.505650] Bluetooth: L2CAP socket layer initialized
[   15.505657] Bluetooth: SCO socket layer initialized
[   15.510591] int3403 thermal: probe of INT3403:00 failed with error -22
[   15.530010] int3403 thermal: probe of INT3403:01 failed with error -22
[   15.531562] Bluetooth: RFCOMM TTY layer initialized
[   15.531569] Bluetooth: RFCOMM socket layer initialized
[   15.531574] Bluetooth: RFCOMM ver 1.11
[   15.543009] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[   15.543013] Bluetooth: BNEP filters: protocol multicast
[   15.543017] Bluetooth: BNEP socket layer initialized
[   15.546739] int3403 thermal: probe of INT3403:02 failed with error -22
[   15.569585] hidraw: raw HID events driver (C) Jiri Kosina
[   15.581521] usbcore: registered new interface driver btusb
[   15.694674] device-mapper: multipath: version 1.7.0 loaded
[   15.713299] media: Linux media interface: v0.10
[   15.733398] Linux video capture interface: v2.00
[   15.828204] uvcvideo: Found UVC 1.00 device HD WebCam (04f2:b5d0)
[   15.836918] input: HD WebCam as /devices/pci0000:00/0000:00:14.0/usb1/1-7/1-7:1.0/input/input7
[   15.838231] usbcore: registered new interface driver uvcvideo
[   15.838234] USB Video Class driver (1.1.1)
[   15.903387] acer_wmi: Acer Laptop ACPI-WMI Extras
[   15.903406] acer_wmi: Function bitmap for Communication Button: 0x801
[   15.903612] acer_wmi: Brightness must be controlled by acpi video driver
[   15.961817] acer_wmi: Enabling Launch Manager failed: 0xe4 - 0x0
[   15.962265] input: Acer WMI hotkeys as /devices/virtual/input/input8
[   15.963670] input: Acer BMA150 accelerometer as /devices/virtual/input/input9
[   16.185738] sound hdaudioC0D0: autoconfig: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
[   16.185743] sound hdaudioC0D0:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[   16.185747] sound hdaudioC0D0:    hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[   16.185749] sound hdaudioC0D0:    mono: mono_out=0x0
[   16.185752] sound hdaudioC0D0:    inputs:
[   16.185755] sound hdaudioC0D0:      Mic=0x12
[   16.218051] input: HDA Intel Front Headphone as /devices/pci0000:00/0000:00:1f.3/sound/card0/input10
[   16.218131] input: HDA Intel HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input11
[   16.222906] init: failsafe main process (1366) killed by TERM signal
[   16.624403] init: alsa-restore main process (1744) terminated with status 99
[   16.632476] zram: Created 4 device(s) ...
[   16.647508] zram0: detected capacity change from 0 to 1043656704
[   16.670092] Adding 1019192k swap on /dev/zram0.  Priority:5 extents:1 across:1019192k SSFS
[   16.674147] zram1: detected capacity change from 0 to 1043656704
[   16.679812] Adding 1019192k swap on /dev/zram1.  Priority:5 extents:1 across:1019192k SSFS
[   16.682006] zram2: detected capacity change from 0 to 1043656704
[   16.690726] Adding 1019192k swap on /dev/zram2.  Priority:5 extents:1 across:1019192k SSFS
[   16.692495] zram3: detected capacity change from 0 to 1043656704
[   16.700098] Adding 1019192k swap on /dev/zram3.  Priority:5 extents:1 across:1019192k SSFS
[   17.317186] [drm] Initialized drm 1.1.0 20060810
[   18.789196] init: plymouth-upstart-bridge main process ended, respawning
[   18.793705] init: plymouth-upstart-bridge main process (2185) terminated with status 1
[   18.793718] init: plymouth-upstart-bridge main process ended, respawning
[   78.021386] usb 1-1: new high-speed USB device number 4 using xhci_hcd
[   78.212064] usb 1-1: New USB device found, idVendor=05dc, idProduct=c75d
[   78.212080] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[   78.212089] usb 1-1: Product: USB Flash Drive
[   78.212097] usb 1-1: Manufacturer: Lexar
[   78.212104] usb 1-1: SerialNumber: ECA7258EF30A
[   78.213217] usb-storage 1-1:1.0: USB Mass Storage device detected
[   78.214777] scsi host2: usb-storage 1-1:1.0
[   79.214925] scsi 2:0:0:0: Direct-Access     Lexar    USB Flash Drive  PMAP PQ: 0 ANSI: 6
[   79.216252] sd 2:0:0:0: Attached scsi generic sg2 type 0
[   79.621247] sd 2:0:0:0: [sdc] 31277056 512-byte logical blocks: (16.0 GB/14.9 GiB)
[   79.622136] sd 2:0:0:0: [sdc] Write Protect is off
[   79.622141] sd 2:0:0:0: [sdc] Mode Sense: 23 00 00 00
[   79.623024] sd 2:0:0:0: [sdc] No Caching mode page found
[   79.623028] sd 2:0:0:0: [sdc] Assuming drive cache: write through
[   79.626905]  sdc: sdc1
[   79.629505] sd 2:0:0:0: [sdc] Attached SCSI removable disk
[   82.511587] usb 1-1: USB disconnect, device number 4
[  168.227585] usb 1-1: new low-speed USB device number 5 using xhci_hcd
[  168.419633] usb 1-1: New USB device found, idVendor=045e, idProduct=0084
[  168.419649] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  168.419658] usb 1-1: Product: Basic Optical Mouse
[  168.419665] usb 1-1: Manufacturer: Microsoft
[  168.420199] usb 1-1: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[  168.442092] usbcore: registered new interface driver usbhid
[  168.442094] usbhid: USB HID core driver
[  168.449542] input: Microsoft Basic Optical Mouse as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.0/0003:045E:0084.0001/input/input12
[  168.449661] hid-generic 0003:045E:0084.0001: input,hidraw0: USB HID v1.10 Mouse [Microsoft Basic Optical Mouse] on usb-0000:00:14.0-1/input0

erik2282 · 11-15-2016, 07:59 AM

Its there. Kensington 256 gb drive. What is your SATA setting in bios? Also, UEFI or legacy boot?

Code:

[    8.905734] ata1.00: ATA-11: KINGSTON RBUSNS4180S3256GG, SBFM00.2, max UDMA/133
[    8.905741] ata1.00: 500118192 sectors, multi 16: LBA48 NCQ (depth 31/32), AA
[    8.906225] ata1.00: configured for UDMA/133
[    8.906551] scsi 1:0:0:0: Direct-Access     ATA      KINGSTON RBUSNS4 00.2 PQ: 0 ANSI: 5
[    8.907150] sd 1:0:0:0: Attached scsi generic sg0 type 0
[    8.907154] sd 1:0:0:0: [sda] 500118192 512-byte logical blocks: (256 GB/238 GiB)
[    8.907520] sd 1:0:0:0: [sda] Write Protect is off
[    8.907526] sd 1:0:0:0: [sda] Mode Sense: 00 3a 00 00
[    8.907723] sd 1:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA

feurry · 11-15-2016, 08:39 AM

The drive is definitely there. I have tried both legacy and uefi, as noted in the my 2nd post, and it doesn't seem to matter.

feurry · 11-15-2016, 08:43 AM

o.k. just rebooted and double checked, the SATA setting in BIOS is AHCI and it is grayed out and cannot be changed.

feurry · 11-15-2016, 09:06 AM

I booted up ubuntu 16.10 in Legacy mode and the dmesg errors appear to be a little different. Actually, it's probably just spitting out the extra errors because my hard drive is formatted for uefi and gpt and Legacy mode probably can't read it correctly. Anyways, here it is. The drive still does not show up in gparted, fdisk and the like.

Code:

[   12.841525] scsi 1:0:0:0: Direct-Access     SanDisk  Ultra T C        1.00 PQ: 0 ANSI: 6
[   12.842477] sd 1:0:0:0: [sda] 60062500 512-byte logical blocks: (30.8 GB/28.6 GiB)
[   12.842595] sd 1:0:0:0: Attached scsi generic sg0 type 0
[   12.843106] sd 1:0:0:0: [sda] Write Protect is off
[   12.843108] sd 1:0:0:0: [sda] Mode Sense: 43 00 00 00
[   12.843457] sd 1:0:0:0: [sda] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
[   12.846817]  sda: sda1
[   12.847941] sd 1:0:0:0: [sda] Attached SCSI removable disk
[   12.904715] [drm] RC6 on
[   13.226738] clocksource: Switched to clocksource tsc
[   16.699988] ata1.00: qc timeout (cmd 0xec)
[   16.701481] ata1.00: failed to IDENTIFY (I/O error, err_mask=0x4)
[   16.701483] ata1.00: revalidation failed (errno=-5)
[   17.017257] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[   27.248467] ata1.00: qc timeout (cmd 0xec)
[   27.251440] ata1.00: failed to IDENTIFY (I/O error, err_mask=0x4)
[   27.251441] ata1.00: revalidation failed (errno=-5)
[   27.251468] ata1: limiting SATA link speed to 3.0 Gbps
[   27.251469] ata1.00: limiting speed to UDMA/133:PIO3
[   27.570186] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 320)
[   27.571499] ata1.00: configured for UDMA/133
[   27.571705] scsi 0:0:0:0: Direct-Access     ATA      KINGSTON RBUSNS4 00.2 PQ: 0 ANSI: 5
[   27.601921] sd 0:0:0:0: [sdb] 500118192 512-byte logical blocks: (256 GB/238 GiB)
[   27.601940] sd 0:0:0:0: Attached scsi generic sg1 type 0
[   27.601962] sd 0:0:0:0: [sdb] Write Protect is off
[   27.601963] sd 0:0:0:0: [sdb] Mode Sense: 00 3a 00 00
[   27.601981] sd 0:0:0:0: [sdb] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[   58.648681] ata1.00: exception Emask 0x0 SAct 0x8000000 SErr 0x0 action 0x6 frozen
[   58.648721] ata1.00: failed command: READ FPDMA QUEUED
[   58.648750] ata1.00: cmd 60/08:d8:00:00:00/00:00:00:00:00/40 tag 27 ncq dma 4096 in
                        res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[   58.648784] ata1.00: status: { DRDY }
[   58.648797] ata1: hard resetting link
[   58.961753] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 320)
[   64.039486] ata1.00: qc timeout (cmd 0xec)
[   64.040973] ata1.00: failed to IDENTIFY (I/O error, err_mask=0x4)
[   64.040974] ata1.00: revalidation failed (errno=-5)
[   64.040999] ata1: hard resetting link
[   64.361471] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 320)
[   74.587947] ata1.00: qc timeout (cmd 0xec)
[   74.589293] ata1.00: failed to IDENTIFY (I/O error, err_mask=0x4)
[   74.589294] ata1.00: revalidation failed (errno=-5)
[   74.589320] ata1: limiting SATA link speed to 1.5 Gbps
[   74.589321] ata1.00: limiting speed to UDMA/133:PIO2
[   74.589323] ata1: hard resetting link
[   74.910208] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[  105.976108] ata1.00: qc timeout (cmd 0xec)
[  105.978791] ata1.00: failed to IDENTIFY (I/O error, err_mask=0x4)
[  105.978792] ata1.00: revalidation failed (errno=-5)
[  105.978813] ata1.00: disabled
[  105.980162] ata1: hard resetting link
[  106.298369] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[  106.299716] ata1: EH complete
[  106.299729] sd 0:0:0:0: [sdb] tag#29 FAILED Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
[  106.299730] sd 0:0:0:0: [sdb] tag#29 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
[  106.299731] blk_update_request: I/O error, dev sdb, sector 0
[  106.299753] Buffer I/O error on dev sdb, logical block 0, async page read
[  106.299819] sd 0:0:0:0: [sdb] tag#1 FAILED Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
[  106.299820] sd 0:0:0:0: [sdb] tag#1 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
[  106.299821] blk_update_request: I/O error, dev sdb, sector 0
[  106.299823] sd 0:0:0:0: [sdb] Read Capacity(16) failed: Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
[  106.299824] sd 0:0:0:0: [sdb] Sense not available.
[  106.299832] sd 0:0:0:0: [sdb] Read Capacity(10) failed: Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
[  106.299833] sd 0:0:0:0: [sdb] Sense not available.
[  106.299851] Buffer I/O error on dev sdb, logical block 0, async page read
[  106.299950] ldm_validate_partition_table(): Disk read failed.
[  106.299953] Dev sdb: unable to read RDB block 0
[  106.299971]  sdb: unable to read partition table
[  106.299977] sdb: partition table beyond EOD, enabling native capacity
[  106.300164] sd 0:0:0:0: [sdb] Read Capacity(16) failed: Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
[  106.300165] sd 0:0:0:0: [sdb] Sense not available.
[  106.300271] sd 0:0:0:0: [sdb] Read Capacity(10) failed: Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
[  106.300272] sd 0:0:0:0: [sdb] Sense not available.
[  106.300308] sdb: detected capacity change from 256060514304 to 0
[  106.300407] sd 0:0:0:0: [sdb] Read Capacity(16) failed: Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
[  106.300408] sd 0:0:0:0: [sdb] Sense not available.
[  106.300424] sd 0:0:0:0: [sdb] Read Capacity(10) failed: Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
[  106.300425] sd 0:0:0:0: [sdb] Sense not available.
[  106.300447] sd 0:0:0:0: [sdb] Attached SCSI disk
[  106.624599] aufs 4.x-rcN-20160912
[  107.796908] random: crng init done

rokytnji · 11-15-2016, 09:12 AM

Just a Idea.

Since 16.04 boots up OK. The older kernel (ubuntu 14.04) sees the drive for right now.

What to you think of installing the older kernel in Ubuntu 16.04.
Then you will probably be dealing with wrestling for support for your
peripheral gear. Like touchpad or wifi maybe. Not sure though since
I don't own one.

http://kernel.ubuntu.com/~kernel-ppa/mainline/

Or even A newer one.

Quote:

[DIR] v4.9-rc4/ 2016-11-06 01:50 -
[DIR] v4.9-rc5/ 2016-11-13 20:42

Since this is experimentation. Up to you though.