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Old 07-05-2017, 01:46 PM   #1
columini
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SSD failing?


Hi,
So apparently I can't boot my PC on linux anymore. I get some kind of recovery mode.
I can't copy/paste in this mode (or at least I don't know how to) but amongst other things, it says
"failed command: read FPDMA QUEUED"
and
"Buffer I/O error on dev sdc1, logical block 7340064 async page read"

I checked the sata cable to make sure they were plugged in correctly. but I don't know what else to do. I'm using my windows dual boot atm.

Is it possible that my SSD is dead? Is there anything I can do?
Could I get some help please? :'(
 
Old 07-05-2017, 02:09 PM   #2
hydrurga
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Do you have a spare sata cable you could swap in?

Are you able, either through Windows or a Linux boot media, to get at and paste here the SSD's SMART data?

Linux: smartctl -a /dev/sda (replace sda with the relevant device)
 
Old 07-05-2017, 03:26 PM   #3
jefro
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You almost need to take a known working system and then install just the ssd to it and run s.m.a.r.t linux tests or the OEM's diag suite. Nothing in your current system can be trusted just yet.
 
Old 07-05-2017, 05:32 PM   #4
columini
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Well I have no spare sata cable.
I tried to make a ubuntu usb to access the SSD but it fails trying to boot ubuntu.
I can't access the SSD through windows because I don't think it has a format windows could read.

And I have no other system to try the SSD on.

I think I'm gonna have to go see some profesionnals so they can take a look at it.


The only thing I did recently is use an air canister to remove some dust inside. Is it possible that that could have damaged something?
 
Old 07-05-2017, 05:48 PM   #5
hydrurga
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The SMART data is maintained separately on the disk from any partitions/filesystems - you should be able to access this from a Windows system.

I used to use HD Tune on Windows for this purpose, but you might even be able to get the SSD manufacturer's specific software.
 
Old 07-06-2017, 01:40 AM   #6
beachboy2
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columini,

You may find these links of use:
https://superuser.com/questions/2914...sd-drive-dying

https://communities.intel.com/thread/77801

In some cases it is simply a matter of changing the SATA 3 cable to the SSD and making sure that the ends are firmly engaged. If your motherboard has SATA 3 ports, make sure you connect to one of those.
Also ensure that the cable is not kinked.

A replacent quality SATA 3 cable costs pennies. I would start there first and then run SMART or follow Crucial's advice.

https://www.amazon.co.uk/kenable-LOC.../dp/B004HTFDDE

Note that these cables are round and do not kink. They also have lockable end fittings.

In other cases a firmware update is needed.

This is what Crucial recommend using their Power Cycle:
http://forums.crucial.com/t5/Crucial...tem/ta-p/65215

Last edited by beachboy2; 07-06-2017 at 01:42 AM.
 
Old 07-06-2017, 06:35 AM   #7
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http://hddscan.com/
HDDScan is a free utility for Windows. You can test your drive and read SMART data from Windows.
 
Old 07-06-2017, 03:36 PM   #8
columini
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Quote:
Originally Posted by Teufel View Post
http://hddscan.com/
HDDScan is a free utility for Windows. You can test your drive and read SMART data from Windows.
Ok, I used HDDScan, I'll add the report to this message.

I'll buy a new SATA cable tomorrow to try it.
Attached Files
File Type: pdf SSD.pdf (283.2 KB, 19 views)
 
Old 07-07-2017, 05:25 PM   #9
columini
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Ok, I ran "e2fsck -c /dev/sda1" and it found a read error in one block and fixed it.
Now I can boot on linux again.

Is it a concern for long term? Should I try to get a new one with the warranty?
 
Old 07-07-2017, 05:43 PM   #10
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Now that you're back on Linux, can you please paste the output from sudo smartctl -a /dev/sda

That will allow a better look at the overall health of the SSD. Then, if you want, you can also run a couple of tests on it.

Last edited by hydrurga; 07-08-2017 at 03:54 AM.
 
Old 07-07-2017, 06:08 PM   #11
columini
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Sure, here are the results:

Code:
smartctl 6.5 2016-01-24 r4214 [x86_64-linux-4.4.0-78-generic] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     GALAX TA1D0120A
Serial Number:    A45A0768097400023708
LU WWN Device Id: 5 000000 000000000
Firmware Version: SBFM10.5
User Capacity:    120 034 123 776 bytes [120 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   Unknown(0x0ff8) (minor revision not indicated)
SATA Version is:  SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sat Jul  8 01:06:08 2017 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(65535) seconds.
Offline data collection
capabilities: 			 (0x79) SMART execute Offline immediate.
					No Auto Offline data collection support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   4) minutes.
Extended self-test routine
recommended polling time: 	 (  32) minutes.
Conveyance self-test routine
recommended polling time: 	 (   8) minutes.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000b   100   100   050    Pre-fail  Always       -       0
  9 Power_On_Hours          0x0012   100   100   000    Old_age   Always       -       2735
 12 Power_Cycle_Count       0x0012   100   100   000    Old_age   Always       -       556
168 Unknown_Attribute       0x0012   100   100   000    Old_age   Always       -       0
170 Unknown_Attribute       0x0003   068   068   010    Pre-fail  Always       -       298
173 Unknown_Attribute       0x0012   100   100   000    Old_age   Always       -       196622
192 Power-Off_Retract_Count 0x0012   100   100   000    Old_age   Always       -       10
194 Temperature_Celsius     0x0023   067   067   000    Pre-fail  Always       -       33 (Min/Max 33/33)
218 Unknown_Attribute       0x000b   100   100   050    Pre-fail  Always       -       0
231 Temperature_Celsius     0x0013   100   100   000    Pre-fail  Always       -       99
241 Total_LBAs_Written      0x0012   100   100   000    Old_age   Always       -       346

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
Old 07-07-2017, 06:59 PM   #12
hydrurga
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Thanks columini.

It all looks good to my untrained eye, but the attribute that *may* be a bit concerning is #170 (Reserved Block Count), described as "On an SSD, this attribute describes the state of the reserve block pool. The value of the attribute shows the percentage of the pool remaining. The Raw value sometimes contains the actual number of used reserve blocks."

So, that would indicate that you have 68% of your reserve blocks left and 298 used reserve blocks.

I don't know what the value should be for an SSD of the model and age of the one you have.

If you want, you can run a short and extended test (both non-destructive). The output that you provided above indicates that the former will take you approx. 4 minutes, the latter 32 minutes. You can see the results afterwards by re-issuing sudo smartctl -a /dev/sda and checking the data at the foot of the report.

smartctl -t short /dev/sda

smartctl -t long /dev/sda

Last edited by hydrurga; 07-08-2017 at 03:54 AM.
 
Old 07-07-2017, 08:35 PM   #13
columini
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Oh well I'm glad I read the smartctl report a bit. my sda1 disk is my Galax 120GB disk which means its the one that has windows on. I assumed the failing disk was the other ssd on which I have linux because I could boot on windows but not linux. That's kinda odd.

That SSD is pretty rarely used too and is only 9 month old so I find it weird that it would wear off that soon :/

I ran those 2 other tests and here is the result afterwards:

Code:
smartctl 6.5 2016-01-24 r4214 [x86_64-linux-4.4.0-78-generic] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     GALAX TA1D0120A
Serial Number:    A45A0768097400023708
LU WWN Device Id: 5 000000 000000000
Firmware Version: SBFM10.5
User Capacity:    120 034 123 776 bytes [120 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   Unknown(0x0ff8) (minor revision not indicated)
SATA Version is:  SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sat Jul  8 03:17:26 2017 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(65535) seconds.
Offline data collection
capabilities: 			 (0x79) SMART execute Offline immediate.
					No Auto Offline data collection support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   4) minutes.
Extended self-test routine
recommended polling time: 	 (  32) minutes.
Conveyance self-test routine
recommended polling time: 	 (   8) minutes.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000b   100   100   050    Pre-fail  Always       -       0
  9 Power_On_Hours          0x0012   100   100   000    Old_age   Always       -       2737
 12 Power_Cycle_Count       0x0012   100   100   000    Old_age   Always       -       556
168 Unknown_Attribute       0x0012   100   100   000    Old_age   Always       -       0
170 Unknown_Attribute       0x0003   068   068   010    Pre-fail  Always       -       298
173 Unknown_Attribute       0x0012   100   100   000    Old_age   Always       -       196622
192 Power-Off_Retract_Count 0x0012   100   100   000    Old_age   Always       -       10
194 Temperature_Celsius     0x0023   067   067   000    Pre-fail  Always       -       33 (Min/Max 33/33)
218 Unknown_Attribute       0x000b   100   100   050    Pre-fail  Always       -       0
231 Temperature_Celsius     0x0013   100   100   000    Pre-fail  Always       -       99
241 Total_LBAs_Written      0x0012   100   100   000    Old_age   Always       -       346

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      2737         -
# 2  Short offline       Completed without error       00%      2736         -

SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Just in case, here is my linux SSD (Samsung 750 evo, 9 month old):

Code:
smartctl 6.5 2016-01-24 r4214 [x86_64-linux-4.4.0-78-generic] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     Samsung SSD 750 EVO 250GB
Serial Number:    S33SNB0H903683K
LU WWN Device Id: 5 002538 d413aaa23
Firmware Version: MAT01B6Q
User Capacity:    250 059 350 016 bytes [250 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2, ATA8-ACS T13/1699-D revision 4c
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sat Jul  8 03:31:07 2017 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(    0) seconds.
Offline data collection
capabilities: 			 (0x53) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					No Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 133) minutes.
SCT capabilities: 	       (0x003d)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  9 Power_On_Hours          0x0032   099   099   000    Old_age   Always       -       2744
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       557
177 Wear_Leveling_Count     0x0013   098   098   000    Pre-fail  Always       -       7
179 Used_Rsvd_Blk_Cnt_Tot   0x0013   100   100   010    Pre-fail  Always       -       0
181 Program_Fail_Cnt_Total  0x0032   100   100   010    Old_age   Always       -       0
182 Erase_Fail_Count_Total  0x0032   100   100   010    Old_age   Always       -       0
183 Runtime_Bad_Block       0x0013   100   100   010    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0032   073   057   000    Old_age   Always       -       27
195 Hardware_ECC_Recovered  0x001a   200   200   000    Old_age   Always       -       0
199 UDMA_CRC_Error_Count    0x003e   100   100   000    Old_age   Always       -       0
235 Unknown_Attribute       0x0012   099   099   000    Old_age   Always       -       8
241 Total_LBAs_Written      0x0032   099   099   000    Old_age   Always       -       3706956985

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
  255        0    65535  Read_scanning was never started
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
Old 07-08-2017, 03:53 AM   #14
hydrurga
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Wait, what, you have two SSDs?

When I gave the command to show the SMART data and run the tests on /dev/sda, I assumed that was the SSD on which you had been experiencing problems and, if not, that you would change the drive designation accordingly.

Right, as regards /dev/sda, which we call the "Windows SSD", that figure of 68% may or may not be a problem, and I am going to recommend that you contact Galax customer support to ask them.

As regards the "Linux SSD", please paste the SMART data here after having run the tests. From your opening post, I now see that it appears to be /dev/sdc.
 
Old 07-08-2017, 07:55 AM   #15
columini
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Ok I'm going to clarify the situation then. I have 3 drives:
sda is my windows SSD and is also the boot drive (with grub on it)
sdb is my linux SSD, with a swap partition on it as well
sdc is a regular HDD used for storage

The recovery mod was telling me that sda had a problem and (I forgot which drive was which) I assumed sda was the linux SSD because I could still boot on windows but not linux.

Then I ran "e2fsck -c /dev/sda1" and it fixed the boot problem. Although now the boot time is getting very long compared to before (the PC stays a few tens of seconds on the asrock screen) and windows is getting really slow and get stuck whenever I try to open the file explorer. Linux is fine though.

Here is the smart report for the linux SSD:

Code:
smartctl 6.5 2016-01-24 r4214 [x86_64-linux-4.4.0-78-generic] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     Samsung SSD 750 EVO 250GB
Serial Number:    S33SNB0H903683K
LU WWN Device Id: 5 002538 d413aaa23
Firmware Version: MAT01B6Q
User Capacity:    250 059 350 016 bytes [250 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2, ATA8-ACS T13/1699-D revision 4c
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sat Jul  8 14:45:53 2017 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(    0) seconds.
Offline data collection
capabilities: 			 (0x53) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					No Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 133) minutes.
SCT capabilities: 	       (0x003d)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  9 Power_On_Hours          0x0032   099   099   000    Old_age   Always       -       2747
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       558
177 Wear_Leveling_Count     0x0013   098   098   000    Pre-fail  Always       -       7
179 Used_Rsvd_Blk_Cnt_Tot   0x0013   100   100   010    Pre-fail  Always       -       0
181 Program_Fail_Cnt_Total  0x0032   100   100   010    Old_age   Always       -       0
182 Erase_Fail_Count_Total  0x0032   100   100   010    Old_age   Always       -       0
183 Runtime_Bad_Block       0x0013   100   100   010    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0032   072   057   000    Old_age   Always       -       28
195 Hardware_ECC_Recovered  0x001a   200   200   000    Old_age   Always       -       0
199 UDMA_CRC_Error_Count    0x003e   100   100   000    Old_age   Always       -       0
235 Unknown_Attribute       0x0012   099   099   000    Old_age   Always       -       8
241 Total_LBAs_Written      0x0032   099   099   000    Old_age   Always       -       3710886731

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      2746         -
# 2  Short offline       Completed without error       00%      2744         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
  255        0    65535  Read_scanning was never started
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
Any idea why the boot time is getting very long? Should I try to move grub on the other SSD? Could it help if I reinstall everything?
 
  


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