I recently installed Kubuntu an am expertincing a problem I also had with SUSE before I abandoned it:

I installed my Brother HL-1440 and printed several times, and then it prints no more. The printer manager shows the printer isn't accepting jobs. What setting have I missed? Since the problem was evident in both distros, I figure I missed a setting somewhere.

Thanks,
OM

Linux error messages usually mean exactly what they say.
There's probably not problem with your distro, or cups, but there is a problem with the printer....
Is it turned on? Is it "online"? Is it plugged in? Have you tried another printer cable? Is it out of paper? Does it think it is out of ink? Does it have a self-test? What does it's front panel display (if it has one)?

I'm not blaming this on the distro. The problem is somewhere between the screen and the chair. I just suspect I Have a setting wrong.

Linux error messages usually mean exactly what they say.
Error Message says the same as my Printer #3 thread.

"A print error occurred. Error message received from system:

cupsdoprint -P 'Laser' -J 'http://www.linuxquestions.org/question...ly.php?do=newreply&noquote=1&p=2646941' -H 'localhost:631' -U 'fom' -o ' copies=1 multiple-document-handling=separate-documents-collated-copies orientation-requested=3' '/tmp/kde-fom/kdeprint_aeA7993Y' : execution failed with message:
server-error-not-accepting-jobs "


There's probably not problem with your distro, or cups, but there is a problem with the printer....
Is it turned on?
Yes
Is it "online"?
Yes
Is it plugged in?
Yes
Have you tried another printer cable?
No. Printer works in Windows.
Is it out of paper?
No
Does it think it is out of ink?
Laser Jet - good toner
Does it have a self-test?
Yes
What does it's front panel display (if it has one)?
Shows no change when job is sent to printer.

OK "execution failed with message: server-error-not-accepting-jobs"

I'll take back my earlier comment about there not being a problem with cups! Maybe there is.

Your printer seems OK.

You talk about using "Printer Manager" - Maybe Suse is like kubuntu and doesn't use cups at http://localhost:631 anyhow...

Are there any jobs in the queue?

If I click on "Printer Properties" in my printer manager, there's some stuff down the left like "Quotas" and "users" - have you accidentally locked yourself out?

It is strange that you had the printer working before, but not now. What did you change in the meantime?

Perhaps you could try un-installing the printer, and then re-installing it?

tredegar,

I appreciate the time you've taken on this. No good deed goes unpunished. Here's your punishment: I answered your questions below:

My answers are in bold unless I make a mistake. 'Puter messages are Italics. I've been working on this for four hours now. I'm glad Linux is easy. I don't know what I'd do if this were hard!

You talk about using "Printer Manager" - Maybe Suse is like kubuntu and doesn't use cups at http://localhost:631 anyhow...
I'm in the "Printers - System Settings" box. There is a Print Manager button but broought up an attached print queue.

Are there any jobs in the queue?
No

If I click on "Printer Properties" in my printer manager, there's some stuff down the left like "Quotas" and "users" - have you accidentally locked yourself out?
I'm sorry, but I don't find a Print Manage, except if you mean the queue that drops down when I click the "Print Manager" Button on the "Printers - System Settings.
If I would lock myself out, which I am sure I came across a setting like that yesterday, I don't think I would get a message that the test page was successfully sent to the printer. If I disable spooling and print a test page I get the message:
"cupsdoprint -P 'brother' -J 'KDE Print Test' -H 'localhost:631' -U 'fom' -o ' multiple-document-handling=separate-documents-uncollated-copies orientation-requested=3' '/usr/share/apps/kdeprint/testprint.ps' : execution failed with message:
server-error-not-accepting-jobs "

The last line tells the story. But I'm not using a server. Honest.

But that brings up something we can look at, and my pet peeve with Kubuntu...
The message above says it's a server error. There's a "Print Server" button beside the "Add," and "Printer" buttons.
I can restart the server. It wanted my system password. I entered it and... no error msg.
I tried printing a test page -- same error as above.
There's an option "Configure Server," which I pressed. It comes up with an "Authorization Dialog" box
offering my username and asking me to fill in my password. I did. It says wrong username. (I thought it would come up with wrong password.)
But the long and the short of it is I get an error saying I don't have the permissions Here's the message:
"Unable to configure print server. Error message received from manager:
Unable to retrieve configuration file from the CUPS server. You probably don't have the access permissions to perform this operation."
My one-user computer, one username, one password, and I can't get into what I need.
It is interesting that the word CUPS comes up. It's interesting that I can still print to my color printer.

It is strange that you had the printer working before, but not now. What did you change in the meantime?
I installed the printer on Friday and printed out some things. On Saturday I went to do the same. It gets me to thinking... someplace in there I installed the color printer.

Perhaps you could try un-installing the printer, and then re-installing it?
I'm well into the upper teens, maybe in the twenties by now. I'm an old computer buff. I know the try, try again, routine.


Maybe Suse is like kubuntu and doesn't use cups at http://localhost:631 anyhow...
When I click "Add" (new printer) I get a choice of many radio buttons, The 5th one down is for Remote CUPS and asks for a server name.

(No more bold. That's hard on your eyes.)
I had the print queue up once and nothing was lined up to print. When I printed a test page yesterday the job flashed in the queue and then disappeared. without printing.
Today, when I print a test page on the color printer the job shows up on the queue and stays there during the job.
If I print out a test on the laser, no entry adds into the queue.

The first choice is "Local Printer (parallel, serial, USB)"
Trying some of the others asks questions I cant answer ... like the name of my remote server.
I'm here alone at home, retired, using my own computer for myself, etc. I'm not into networking blah, blah..

The printer (Brother laserjet) is not installed right now. I've tried installing it under a variety of pameters.
Let me go thru there installation for you, verbatum:

From "Printers - System Utilities"
I click "Add" for new printer
I click "Add Printer/Class..."
I get a wizard welcome to KDEPrint "We hope you'll enjoy this tool!"
I click Next
So I click "Local printer (parallel, serial, USB)"
and I click Next and I get choices like in a file tree structure (This is hand-typed; I couldn't cut-paste):

Parallel
LPT #1
Serial
USB
hp psc 1300 series USB #1
hp psc series
Others
hp:/usb/psc_1300_series?serial=MY470D80HD9F
hp psc_1300_series
Parallel Port #1
Canon
Parallel Port #1
Epson

My color printer is the hp psc 1300. This computer has never had a Canon or Epson printer near it.
You can see there are 2 hp 1300s. One of these entries were in here when I instaled the color printer.

The second one was generated after it's install. I have no idea which USB port is which, and I have no idea why there are two entries in the list for the HP.
Anyway, to install the Brother laser, I cannot proceed from this screen until I select which of these printers I'm going to install.
Obviously the Brother is not on the list.
The Brother is a USB device, so I click the USB tree trunk.
I click Next and I get reprimanded that I need to fill in the URI box below.
Since the Brother is a USB device I click on ther first HP psc entry just below the USB entry I just tried.
This brings up the familiar driver screen that Windows uses: Mfgs on the left and models on the right.
When I find and click Brother, I find that there are 4 HL-1440 variations (my ptr model)
There are also 2 check boxes below on thiis Printer Model Selection box:
PostScript printer and
Raw printer (no driver needed.
That means there are 16 possible combinations I can come up with.
Well, really 8. If I click the PostScript box the printer and model immediately changes to
"GENERIC PostScript Printer" -- which, of course I tried.
I also tried the 8 combos of the Brother 1440's with and without the "Raw" box checked.
All failed, although the Raw choices cause the printer to spit out 3 pages of paper with junk on the first on at the top of the page.
And that's where I am now.

I guess when the dust settles, it seems to be a printer server. Does that mean a printer spooler?

As for printer properties you asked about, I did find where the IPP Reports are.

The color printer "Printer is accepting jobs" is True
The laser is False
I just printed out the info for both and I'll study them in the morning... I have to go to bed. It's 115 am here in Akron, OH, US

Good night.
If you give up on me, I don't blame you. I think this is a job for a friend at the keyboard. The problem is I don't know any friends who do Linux.

Thanks.
Old Martian

In the IPP reports I find that the device-uri for the color printer is hp:/usb/psc%201300%20series?serial=MY470D80HD9F

The IPP device-uri for the Brother printer is similar:
hp:/usb/psc_1300_series?serial=MY470D80HD9F

These were the only choices I had when trying to install the Brother. I went back to that "Add" printer dialog and read the context:

Select a valid detected port, or enter directly the corresponding uri in the bottom edit field.

I have no idea what a uri (that is not URL, either), but it translates into "no driver found," in my opinion. Otherwise a valid device-uri would have been found.

It's now 1:50 am

Hope you had a good night's sleep!

First, I've realised you are using kubuntu - good, that's what I have.
Kubuntu is (to my mind) odd, because you fix printers through the k-system Settings - Printers thing, not http://localhost:631, but you seem to have worked this out!

I think it is time to start from scratch....

K - system Settings - Printers
Click the "Administrator Mode" button at the bottom. Give your password.
Remove all instances referring to "Brother" that you installed earlier.

Yes, so far, so good. I see this too (although I do not have a USB printer to play with, and I don't have a canon or epson either). I'm not sure why you have 2 HP's listed here. But your HP is working OK, no?

I don't think you should be doing this (the red bit), Brother is NOT an HP. You should be able to (double?)click the USB tree, have it open up, and see the Brother listed there, then select it, then click next.

Do not check this Postscript box if your brother is not a postscript printer (and I don't think it is).
Do not check "Raw printer" (this is for using a printer that is installed on another computer on your network, and that remote computer knows how to drive the printer).

Do choose one of the "4 HL-1440 variations"

...Your second post
You seem to have the Brother listed as though it is an HP, it's not, but I suppose it might be compatible.

I have no idea what an "uri" is either, but if it is any help my HP is listed (on my box "p4") as

URI: ipp://p3:631/printers/HPLaserjet6P

This seems to be telling my computer that the printer is findable using ipp (InternetPrintingProtocol) at p3:631 (the remote computer to which the printer is attached is called "p3", and its cups port is 631) and it's a HPLaserjet6P.

On my box "p3", to which the printer is attached, its URI is "parallel:/dev/lp0"

Your URI looks like it needs to be ???:/usb/psc_1300_series?serial=MY470D80HD9F, but I think the "hp:" bit that you have at the beginning is wrong, it's not an HP printer, but you don't want "ipp" like I have as yours is not a networked printer, it's a local one, on USB. Making a guess perhaps it should look like usb:/usb/psc_1300_series?serial=MY470D80HD9F

A couple of other points:
You are using a (cups) server, it's just that the server is your computer. Try ps -A | grep cups and you should see the cups daemon, cupsd listed.
Don't mess with "Configuring Server", I cannot do that either, but I can still print.

Ho Ho! Hope this helps. Don't despair, we'll get it working eventually, and I'll have learnt a bit more about cups....

Some success then I took a bullet...

Here's my log of this morning's work:

Good morning this Tuesday, Feb 27th:
As you suggested I switched to Administrator and what appears there is what SHOULD be there.:
USB
Brother HL-1440 series USB #1
Brother HL-1440 Series
hp psc 1300 series USB #2
hp psc 1300 series
Others
hp:/usb/psc_1300_series?serial=MY470D80HD9F
HP psc_1300_series
Parallel Port #1
CANON
Parallel Port #1
EPSON

Well, is it because it's Tuesday, or is it because I logged in as Administrator, that the Brother option is present?

I click the Brother option and the URi box fills with:
usb://Brother/HL-1440%20series -- this looking good.

Pls wait while KDE builds database ... This box hasn't come up before, but it then shows the printers/models
I chose Brother model HL-1440
Click "Next" and it comes up with a box recommending
"Brother HL-1440 (Foomatic + hl1250) [recommended]"
I click "Next and the test page prints when I click the "Test" button.

Looks like we're closer...

Click "Next"
No banners
Click "Next"
No quota, no size limit, no page limit...
Click "Next"
No denied users,
"Next" --> name it
"Next"
Confirmation data looks good...
(I've been here before: maybe the first install)
Click "Finish"
It shows up in the P-SS window.
Another test print is OK.
Test print of HP-or works.
Now print out the IPP report
Oops - a problem:
I set the Brother as default and tried to print the IPP, but Linux wants my root password, which I enter. I get the message that the printer got the job. But it didn't print.
I test print the color OK
I test print the Brother - again nothing.
I close out of the P-SS window
I go back into it and click on Brother.
On the bottom half I click on "Jobs" and I see the three jobs sitting there, the first one's state is "Processing..." the other two are queued.
I press "Test" again and a 4th job enters the queue.
If I delete the processing one the next at-bat shows as processing.
I "moved" the processing one to the color and it doesn't print there either.
I sent a test page to the color and it prints (and both are showing 'processing') The Color test page printed but the Laser test page did not..

I'm going back to where I was when I woke up this morning... I have your message printed out and I'll follow it again. The process failed when I tried printing the IPP report and the 'puter wanted my password again when I was already in the administrator mode.
I'm going to re-boot first (An old habit from Windows-reboot every few minutes to let the computer catch it'd breath...)

After reboot the Brother still has a queued job and won't print another test. Color is all too anxious to print it's own test page. When the boot up occurred the Laser test job I move to Color, printed out.

It's funny test pages don't display date, time, printer or driver info...

Anyway I'm going to the top of this message and will report results below:
I didn't get far:
The Printer - System Settings (PSS) window does not show the Brother this time around!
Now,, Says me, "I want to quit! I want to use my computer. It's hot in this room, I've got things to do, My wife's bitching... The dog wants me to play. No doggie, I'm using Linux! Please god make my printers work! I'll go to church, really, I will..."

Continuing to the afternoon:
I went into admin on the PSS windowe, the Brother wasn't there as I said before. But earlier in this message I copied the uri box, so I'll just copy from this message back to the uri box with "usb://Brother/HL-1440%20series"

That returns an error:
The local URI doesn't correspond to a detected port. Continue?
Shit, what else can I do?
Mfg's and Models comes up.
I choose the Brother again -- bad news Brother does not print anything. And there isn't anything in the queue.
In the properties there's nothing but the name and model. No info or device-uri.

God didn't believe the part about going to church.
I give up.

Please try not to be angry. It's bad for you and makes me sad. I love linux, now I'm nearly over the initial pains, and hope you will soon do so too.

Please also try to have patience with me - I'm trying to imagine what it is you are trying to achieve from your descriptions (which are generally pretty good), but it still gives me a headache much greater than I'd have if I were sat at your PC. I also have a job & a life!

I appreciate that wanting to use two printers shouldn't be a big deal, but linux only just got the hang of USB devices in general, and printers can be strange beasts.

You have made some good progress. You have managed to get both printers to print, and then things go wrong..... After a reboot, it seems, in particular, which is interesting.

Please have the patience to allow me to lead you away on a tangent here....

I wonder if your problems might be related to having two USB printers.
When the system boots, USB devices will be allocated a USB address / node / device number / whatever it's called now.

In general, the order in which USB devices are detected determines their device numbers. In the earlier days of linux and USB devices this was a real PITA, because if I plugged in my camera, it might be assigned to /dev/sda1, and then my memory stick, plugged in next, might be allocated /dev/sdb1. If I plugged them in in the reverse order, this allocation would be reversed. If I booted with them both plugged in, this allocation would be random, with horrible effects 50% of the time. I think the same goes for your printers. One minute they are where they should be, the next they are not. This will cause you trouble.

Newer linux kernels (and yours is probably 2.6.something = should work) have a thing called udev and "USB rules". These rules determine what a USB thing will be called / referred to as, not by the order in which it was detected / plugged in, but by some unique attribute of the device (like "Vendor Name" or "Product ID"), which it announces to the kernel when it is plugged in. You can google for "Writing USB rules" to learn more about this. This may take you some time and I am still getting to grips with it!

(K)ubuntu comes with loads of rules already written for you. (My thanks to the (k)ubuntu / Debian team go here). This means that if I plug in my "Disgo" USB memory stick, it turns up on my desktop called DISGO, and I can use it. I love this functionality, which (though late to arrive) is much better than windows was (and I quit Win at 98SE).

BUT maybe no one has written USB rules for your particular combination of printers yet.

So when you have installed both printers, they both work, but when you reboot maybe they are assigned different addresses (it probably depends on which one answers first) and that is why you are getting these error messages:
All the above error messages imply that cups tried to find your printer where it currently isn't. That's the kernel / distro's "fault", it isn't yours, but because USB is still a little stupid you can still to do some tweaking to get it to work.

OK, we're back from tangent /explanation.

So what should you do now?

Either:

1] Decide to use ONE printer with linux, and unplug the other, install your choice as the default printer. And don't mess with USB devices until the computer has booted up. Easy, simple, works for now.

2] Learn about USB rules, edit the files in /etc/udev/rules.d (you did google for "writing USB rules"?) so your printers are allocated unique USB names from the information they supply to the kernel when they are plugged in, then restart K -> System Settings > Printers and see your new printer names under the USB tree as "Brother" or whatever you have decided to name them as. If you have trouble with USB rules, please do not put them in this thread, but start another (appropriately titled), as I am no expert here.

Cups has always worked amazingly well for me: It's pretty much pointy clicky go! But I have a very old-fashioned parallel port printer that stays where it was plugged in (at /dev/lp0!)

I think your problems relate to USB device naming.

Hope this helps.

I wasn't directing my anger or frustration at you. I appreciate your efforts in helping. I was excited this morning when we almost had it.

It's that I'm involved in our local condominium assiciation and I have property research work to do for them, I'm getting some audio books ready for my wife's trip to India in a couple of weeks, I haven't balanced the checkbook in two months, and I'm taking a course in Astronomy which I want to study, the dog wants to play, I want to use my computer for real work, (remember, I'm retired ). My left wrist is in a cast and it hurts to type (I shouldn't be typing), it's hot in the house where the 'puter is, my wife is angry that I'm on the computer almost all the time....

I'm and old man who is a whines a lot!

So, I apologize. This printer is one of 5 things on my list of Linux problems that I have to solve before I can learn Linux applications. With your help I am learning a lot about Linux that I'll be able to use to help others when I understand it.

I downloaded some open source drivers and saved them somewhere on the hard drives but I don't remember where, or what they are named. I don't understand the file system and don't know which partition anything is on. I want to try them.

The cast comes off on Thursday, so I think I'll not use the computer that day because I want to excercise the hand casually before I get into typing with it.

I printed out your last message and will study it tomorrow morning.

Where are you? On the Earth, that is. Are you in the US or South America or Tuva, or where?

Again, I do really, really appreciate your patience with me. But I gotta take a break and get some work done.

Those icons in the message are distracting, aren't they?

Old Martian

Learning linux is very confusing at first, but I remember trying to learn DOS, and that wasn't easy or intuitive either. You will discover that linux is actually remarkably sensible, consistent and logical. With windows you just get "Computer says NO" (if you're lucky), with linux you get "You do not have permission", or The printer is not accepting jobs" or "I cannot find the file /x/y/z". You can often put these error messages into google to find out what needs to be fixed, and how.

However, linux is different, and it's an exponential learning curve, s-l-o-w at first, then suddenly you find it all begins to make sense. This is a very nice feeling!
This is a very common newbie problem. Open up your browser. Go anywhere, right-click a link, choose "Save as", you will see where the default location to save to is. That is where your downloads went, make a note of it, and don't bother to save the link (you were only testing!)

Here is an explanation of the linux file system, but there are plenty more on the web:

http://www.faqs.org/docs/linux_intro/sect_03_01.html

The default kubuntu desktop doesn't come with a handy, ready-to-go filesystem browser, which is a pity, but we can easily make one, because it'll be very useful:

R-click on your desktop. Choose "Create New"....Link to application.
Under the General tab, call it "Home"
Under the General tab, click on the icon that looks like a blue gear, a "Select Icon" window appears, Click the "System Icons" radio button, choose "Applications" in the drop-down box, search for the kfm-home icon, which looks like a red house, and double-click it.
Ignore the "Permissions" tab
Under the "Applications" tab, Description = Home, Comment = Home, Command = konqueror --profile filemanagement
Ignore the "Preview" tab
Click OK.

Now you have a nice little home icon on your desktop. Open it.
Click View..... Show Navigation Panel. The window splits.
At the very left is a vertical strip of icons. Click the one second from the bottom, the red "Root folder". Now, all the directories in the root folder will be displayed in the left pane.
The location bar should show /home/yourusername
Resize the window so it is a useful size for your desktop.
Adjust the relative sizes of the left and right panes by dragging the vertical bar that separates the panes, so it looks neat.
In the right pane, if you click on Name, you'll have your files sorted by Name, click again, and they'll be sorted by reverse-alphabetic. The same goes for the Size, Type, Modified columns. Decide which you want as your default sort-order.

Hmm, All neat and spiffy now.
So click Settings .... Save view profile "Kubuntu file manager"
Select "Save URLs in Profile"
Select "Save window size in profile"
Click "Save"
Close the window.

Now you have a "Home" icon that opens up your home directory, where you can see your files (and find the ones you "lost"?). But you can also click on the other directories in the left pane to see their contents, and go exploring the filesystem. This is so useful, it's nice to have a copy on the panel ("Taskbar"), so drag the home icon from your desktop to an empty bit of your panel. Then R-click it, choose move and move it to where you expect to find it in future.
If you look to the left, where it says your username, it tells me you are in Ohio. (It also says you are using Suse 10.1, which you should probably change, because you are using kubuntu, and this confused me in your earlier posts)
You'll find similar data next to my posts.

Perhaps it's time to take a break and walk the dog. You can always come back.
Have fun.

Well, I'm back.

I've read over half of the SUSU Getting Started manual that I saved to my Windows partition. I'm learning fast. I had to leave off the problem because I had other things to do and I was getting to dislike linux because of the printer problem.

I thought about one of your earlier suggestions and having only one USB printer connected at a time but that didn't work because even without the color printer disconnected I still couldn't install the Brother. I searched the web for drivers but didn't find anything good, even the Printer system offered up the model.

Then I remembered something you said earlier:
Cups has always worked amazingly well for me: It's pretty much pointy clicky go! But I have a very old-fashioned parallel port printer that stays where it was plugged in (at /dev/lp0!)

S-O-O-O I went up in the attic and got an old Centronics parallel printer cable and hitched the Brother up in parallel. Success. Now both printers are installed and they passes the boot up and even turn off/on and reboot test. Lucky for me the printer has both USB and Parallel port, huh?

BTW, the cast is off and I'm using a brace on and off. Typing hurt more now than it did before.

But I'm obsessed with this...

Thank you very much with this problem. We didn't get it solved,, but we got it resolved. I'll be buying a new computer in the near future and I think I'll upgrade my laser printer, also. It's pretty old, now.

Thanks again tredegar,

Fred (Oldmartian)

Congratulations!
Linux can be like that sometimes - and you get better at finding work-arounds.

My brother (who doesn't understand computers at all, but loves his linux) went off and bought a HP2600n colour laser. "Install it for me please". I googled: "It's a windows-only printer, you have bought an expensive paperweight. Please ask me before you go buying printers". Idiot.

So it sat unused in the corner of his office. 6 months later I googled again. Now there's a driver, which I D/L'd and installed. It would not work. The printer had USB & Network sockets only. I thought USB would be the easiest, and I was a bit apprehensive of the network business. Anyhow, I tried the network connection, and it worked perfectly, and still does.

I'll probably get flamed for some of these comments but:

• Do your research on the HCL bit of this board. Search google for linux and the model of your proposed motherboard - any nasty problems?
• Avoid SATA drives if you can (some distros still have trouble with these, sometimes). If you can get a mix of SATA and ATA, then go for that: Use ATA to install, then SATA as support gets better, and you need more storage.
• You'll want an NVIDIA grahics card, as they are well supported. ATI are also supported, but not quite so well.
• AMD64 can be a PITA with some applications. Intel seems fine.
• Why get a USB keyboard, when you can have an ordinary PS2 type?
• Linux knows how to use memory properly, and likes it, so splash out on 1GB
• If your old laser is working, why change it? If you must get a new one, again, check out the HCL, & do google searches on the model you are considering. HP and Epson tend to be OK, but there are exceptions.

When you have two computers, you can start to play with networking. Enjoy yourself.

Thanks for the tips. I'll consult them along the way...

I wanted to go all SATA, but I have a couple of 120GB PATA disks that I hate to throw away. The MoBo I'm looking at has 1 IDE channel and 6 SATA ports.