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More importantly, why haven't you talked this person into switching to linux? j/k
I'd venture to guess it's the command, it doesn't recognize ls. born4linux's suggestion will probably work, but I'm curious as to what would work using the tool you've picked. Let us know if dir does it.
ftp> get SoundForge60_Manual.pdf
local: SoundForge60_Manual.pdf remote: SoundForge60_Manual.pdf
200 PORT command successful.
150 Opening ASCII mode data connection for SoundForge60_Manual.pdf(4257986 bytes).
i did .. "passive" and passive mode was switched off and then on and then tried binary mode .. they all let me reach till the point of
Opening ***** mode data connection for SoundForge60_Manual.pdf(4257986 bytes).