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Old 08-15-2003, 08:26 PM   #1
Thell_S
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SuSE Problem Installation/Configuration


Bought SuSE 8.2 Personal on a whim after reading several articles that rated it as being better than Mandrake 9.1 & Red Hat 9. (I've been experimenting with RH 8 & 9, Mdk 9 & 9.1 off and on for about 9 months or less, as classes and work permit.)

So I did a full install of SuSE 8.2 to try to make certain that when I started putting apps on that I wanted that I eliminated as many dependency issues as possible. (Regardless, the menu still seems quite bare, yet.) By purchasing I figured that I would have tech support, in the event that there were problems. To be honest, I expected that if it really was better than either of the others, then it ought to be better in virtually every way. I should not run into problems with it, or at least, I shouldn't run into any major problems with it. Right? Wrong!

First it can't configure my internet access, then it can't configure my printer. After the first CD it shuts down and took telling it to boot the existing system to get back to the installation. Finally get it installed except for 3D graphics (yes, Nvidia), Canon S600 printer, Wacom Graphire II, Canon CanoScan D1250U2F scanner, Que! DVD-RAM drive, Maxtor 40Gig external hard drive, DSL, etc. Oh well, get to the login and I don't have a cursor. Too cool! Get logged in and still no cursor, I can see icons on the desktop gaining and losing focus as I move the mouse, but no cursor. (Its a Wireless IntelliMouse Explorer.)

OK, fine, this is why I bought it, for tech support. I boot into another OS and leave a request for assistance for each problem. After a couple of days techs start replying and it seems as though it were a series of form letters all stating that basically "We're sorry, but that's not covered under Installation Assistance." Once in awhile there is a link to a website such as this one or Linuxiso.org and a recommendation that I seek assistance there. Plus there was a link to their so-called support database for an article on configuring a Cable modem. Great!

So I start reading and playing and wow, I finally got a cursor and my Wacom to work. How? By pretending that I was dealing with Windows and reinstalling the OS twice and then using YaST2 to configure both and following a pop-up telling me to restart. (Restart? This isn't Windows, why am I having to restart?) I have edited fstab files and had to restart for the changes to take place, but a mouse? I didn't have to restart to enable changes I made in RH or Mdk using lineak to configure the extra keys on my keyboard or when configuring the extra keys on my mouse. Oh well...I guess I am back to having to restart to enable configuration changes again. (Just ignore that meaningless little diatribe, you should read the responses I had for SuSE's techs!) So basically, their tech assistance was worthless. Is it just me or wouldn't it seem that getting ones components to function properly would be part of "Installation Assistance"?

Oh well, would anyone like to take a stab at providing assistance with any of the things that stilldo not work? What first? Internet would be nice.

Getting ready to leave for awhile, but when I get back I guess I will start to compare any configuration files from RH & Mdk to see if that proves to be of any assistance. Does that sound like it might be a good tactic to take, or are the systems likely to be too different from SuSE?


Currently running and learning Win98, WinXP Pro, Win2003 Standard, Mdk 9.1, RH9 and sooner or later SuSE 8.2 because I can't take it back. (The store I bought it from doesn't taek opened software back.)
 
Old 08-16-2003, 01:58 PM   #2
Thell_S
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I should have clarified, only the first installation was done as a complete installation, the second two as well as the fourth have all been the default. I will certainly try a minimal and go from there.

Has YAST really proven that great for anyone here? I have read numerous posts that go both ways... some people said it was wonderful and others seemed to hate it, preferrring to use apt4rpm.

I read about nVidia drivers during installation. Namely that 2D drivers were still supported in the current setup, but that 3D drivers had to be retrieved from nVidia.

Every piece of hardware that I mentioned as not working in SuSE I have had working (maybe not perfectly, but working nonetheless) in the other OS's that I run. That was why I was thinking that it shouldn't be that big of a deal getting all of them working in SuSE. The printer would be a prime example of one that did work perfectly and was easily configured in the other OS's. The scanner would be one that was not, SANE does not have drivers for it as of yet but there is a workaround for it. (What can I say, it was a gift, and I have yet to make anyone understand that if they are going to give peripherals as gifts they need to determine whether or not it is one that will function properly with all of my OS's. They can't seem to understand allowing one's OS to determine what you can or cannot buy/use. Actually, I have a bit of a problem with that one myself. But from what I have seen, any OS chosen has inherent compromises and sacrifices that have to be made because of it.)

I suppose that both Mandrake and Red Hat spoiled me by pretty much automatically configuring access to the internet for me. (Red Hat even went so far as to grant me automatic access to my LAN) Neither one seemed to care that I was accessing the internet via a LAN driven by DSL. I use a 2WIRE HomePortal ADSL modem (with both USB and HomePNA capabilities) that is always on connected to a 10/100 5-port ethernet switch.

After the third installation I was able to get both the mouse and the drawing tablet configured. As well SuSE found the Que! DVD-RAM drive, albeit it has it listed as a second CD recorder that refuses to mount. The scanner I may have to forego since the workaround listed on the SANE site doesn't seem to be working. (I guess I should learn to write my own drivers.)

So, I shall install once more. This time choosing minimal install and work from there.

PS. Forgive my ignorance! I have been using a computer for about 2 years and am trying to learn all that I can in between classes (an average of 20 units per semester) and work.
 
Old 08-17-2003, 07:42 AM   #3
JaseP
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I used to use Mandrake 8.2 before switching to SuSE 8.2. I would suggest using kinternet to connect the internet. Since you are connecting through a DSL line, I'm not sure what you need to do with your set-up. You might try pointing it to the ethernet connection if that is how you connect to your DSL modem.

If your modem is a true modem (not a winmodem), Yast2 should detect it and configure it for you. I'm not sure about DSL modems, especially those that work through a USB cable. However, the SuSE configuration tools are pretty robust, and you should rely on them more so than tweaking your configurations manually (It detected my USB printer automatically, as well as my Gravis Xterminator gamepad through the joystick port, which is better than any other distro I've used so far).

While Yast2 is nice, it tends to be a little cookie-cutterish in terms of configuration. In my short experience with it, I have grown to trust it more and more. I don't think that the RPM installing component of it is as nice and Mandrake's, but it gets the job done.
 
Old 08-17-2003, 03:20 PM   #4
pilotgi
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When you boot up, have you tried pressing F2 so you can see the verbose print out of everything happening during the boot? There might be some clues there.

You say you have a LAN. Does SuSE detect your ethernet port/driver during the installation and does it choose DHCP for the connection?

If you are connectiong directly to your DSL modem, you may need to edit your boot menu to say "pci=acpi acpi=off".

Last edited by pilotgi; 08-17-2003 at 08:40 PM.
 
Old 08-18-2003, 10:55 AM   #5
utopicdog
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hi
I have found the suse distribution good, but there are a few holes here and there.
yast does generally work very well but it seems a bit slow. It is a pile of scripts so you can cut it out and go directly to say, rpm or alsaconfig in you prefer, but it has most things and for setting up a network it saves a lot of effort.
I cannot see any reason to reboot unless you change a kernel or a partition table. the first run from an installation generally does both of these.
I cannot help you with the scanner.
The support is yery bad. I have fired of a few queries, and not one helpful reply came back. the website help database is useful though, and a version come with the distro.

finally why on earth have you got 3 versions of linux and 3 versions of windows? if you collect operating systems, you are better off buying and old mac and playing with that - at least its different, but frankly all linux distros are essentially the same and all windows software I have tried runs under XP. The thing you get with suse is a huge bundle of applications, but if you have DSL you can download them instead.

good luck
 
Old 08-25-2003, 08:42 PM   #6
tg5027
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I have been a SuSE user since their 4.x days. Given the ever improving state of Linux and it's improving usability for the average user, I would have to say that SuSE is on the verge of abandoning that market in preference for the large corporate market. Since their financial problems a couple of years ago, SuSE has become very hard-core about their support for the end-user, and, has at the same time become increasingly sloppy in it's preparation of it's releases.

In spite of their close ties with KDE. I feel that their best recent release was 6.4 - even with the KDE disaster it contained. Since then they have been adding undebugged functionality to move the product off of the showroom floor, much more than they have been concerned with quality. The concept of .x releases seems to be turned on it's head. Vast changes of things like yast interface and ppp invocation occurred between 8.0 and 8.2, but the manuals don't refer to it, and, their tech support seems to know little of it.

I've had a DSL support problem open for more than a month and they don't respond except when I fire off a nasty e-mail. They completely bypass/reimplemented rpppoe, but don't seem to have a clue as to what they did.

If you want a stand-alone system, without outside access, and only with using KDE, you probably can't find a better distro for a development platform. But, if you expect to do many different classes of things with your system, be prepared to find a lot of detailed problems with SuSE installation and YAST configuration. And be prepared to learn how SuSE does things - not necessarily how Linux works.
 
Old 08-25-2003, 10:19 PM   #7
Thell_S
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Thank you everyone for the replies!

The only way I was able to get any assistance (if you could call it that) from their techs was by actually calling them. (A toll-free number would have been nice.) Even then, I had to unplug my switch and plug directly into the DSL Modem before they would consent to help me. They ran me through most of what everyone has mentioned trying, but to no avail. Finally they had me to run the command "siag no" and email them the results. A week later, I received the reply that since my DSL Modem also has router cababilities it was not a straight DSL Modem and as such they were not bound to assist me. In other words, they found another way of saying, "Sorry, but that is not covered under Installation Support."

Cool, huh?

Oh, and to answer your queries Utopicdog....
I have found quite distinct differences between the Linux distros - Mandrake 9.1 seems to be an all-around type system set up for very easy use, but some of the networking features are actually configured better and easier under Red Hat 9. Red Hat 9, due to their new threading style and their concern over copyright infringements have eliminated many of the things that can be found automatically in Mandrake. Examples would include - the ability to play MP3s, and certain DVDs right out of the box as well as affecting programs such as Wine and Fung-Calc to mention but a few. If you look in the either the Red Hat 9 Bible or Red Hat 9 Unleashed you will find very long lists of apps that are no longer included in (and may not work in) Red Hat 9.
As for Windows - 98SE was just on my box as a convenient place to grab DLLs and help configure Wine; XP used to be (before Linux) my everyday OS; 2003 Server was an experiment (I received the full version for attending a seminar that a teacher signed me up for) and as soon as I felt that I had it configured so that I could do everything on it that I could do on XP, XP has recently came off. Yes, I have found apps that don't work properly on XP, even using the compatibility options. An example or two? Try MicroFocus' Personal COBOL IDE, or Fujitsu's COBOL IDE. There are now patches for both, but unfortunately the one I prefer (MicroFocus) still does not function properly even with the patch. That would just be a couple off of the top of my head, since I just finished a minor COBOL program for school. Yes, I am aware that it is considered a dead language by most people, but those people obviously are not aware of how many billions of lines worth of COBOL code are still running today. Plus it is a requirement for one of my degrees.

Again, thank you everyone. I still have not figured out what to do with SuSE, I hate to give up, but right now I know that I will not receive any assistance from their techs. I should have tried the FTP installation and saved the money. It obviously has not proven worth it, since the only reason I bought it was to have tech support. Oh well, live and learn.
 
Old 08-25-2003, 10:21 PM   #8
Thell_S
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And yes, tg5027, your assessment seems to be dead on the money.
 
Old 08-25-2003, 10:48 PM   #9
tg5027
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You could do with 8.2 what I have done - I put it on a spare computer and ssh to it to get the latest software versions ;>).

My DSL problem is/was covered under their support but it didn't seem to mean much since the tech probably knew less than I did about DSL setup since I had been doing it for a couple of years on 7.0, 7.2, and 8.0 succesfully. They kept running me through their 'find the setup bug menu' which included a lot of moot issues. I finally loaded 8.0 on the system, and DSL fired right up with no problem. When I informed them about it, there was no comment or even recognition in their method/direction of support.

The other major problem that I have been having with them is their blind allegience to Cross-Over Office. I use Win4Lin extensively (sorry I am a M$ developer), and they refuse to co-operate with Netraverse by releasing kernel source early or even on time. The 8.2 kernel was months late.

For 8.2 they were so far behind releasing the kernel source that Netraverse could get action by threatening them for being in violation of the GPL. That got it done over the week-end.
 
Old 08-25-2003, 11:09 PM   #10
Thell_S
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That is an option, but I only have one desktop and one laptop (my roommate about had a cow whenever I put her desktop on the network to try using it as a server - she adamantly refuses to even try Linux ;^).

The laptop has a problem in that it will not run any version of Windoze that I throw at it - it consistently locks up. (I have yet to get it set up properly to run MDK or RH - it is strictly ACPI. I just tried recompiling the kernel, but it still doesn't work. Overheats and tries to blow all of the papers off of my desk. ;^)

Don't apologize about M$, I am a bad excuse for a Linux user... I lack a lot of the prejudices(?)/biases(?) that most people on here seem to have. (I need it for school, so I have to keep my opinions toned down and accept what I have to use.) I recently got flamed for my comments and being a "part of the M$ money making machine" or something to that effect. Hey, that is what the school teaches and promotes. What am I supposed to do? Switch schools? After I have evaluated enough different flavors of the Linux distros to really decide on which one I like best and I have no further need of a M$ OS then I'll strip my system down to one version of Linux and have done with it.

I wanted to try using Win4Lin to run VS.Net so I could do homework, but the last I checked it wouldn't run anyhting higher than 98, I think. (And I never have been able to get VMware to install properly.)

I wish I had spoken to you about SuSE before I tried it, most of the articles and posts I read beforehand were highly favorable of it.

Last edited by Thell_S; 08-26-2003 at 12:13 AM.
 
Old 09-18-2003, 02:50 AM   #11
Rhiltz
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Thell, try contacting the people who make the modem or if you are connected through a router contact the people who make that. I know it sounds weird to contact them instead of the SuSE tech support but they will be able to help you with your modem. Fortunately both my router and modem are recognized by SuSE. I'm currently running on the Live Eval. 8.2 which seems to be running pretty darn fast for comming straight off the CD ROM. I am a newbie to Linux only been messing around with it for a month or so. I was running Mandrake 9.1 and I thought it was awesome, but I think SuSE has them beat by far. I've had no problems what so ever with hardware compatability for either Mandrake or this Eval. of SuSE. It picked up everything and auto configured. I'm running this Eval. on a 933 MHZ P3 with 384 MB of RAM. Geforce GTS PRO Aureal SQ 2500 sound card and a 6GB HD that has most of it taken up by XP... It runs smooth and fast and I really mascot. Anyways, can't wait to get this installed on my AMD machine it's going to be like warm apple pie.. lol..

ps. The reason I suggest contacting the people who make your modem (or your ISP) is becuase when I was having connection problems my ISP told me they couldn't help me if I had it connected to my router, that I would have to contact the people who made that router...(they're not getting paid to do tech support on a router or modem they didn't make.) OH ya I read a reply about someones mouse being messed up... The mouse is there, you just need to configure your monitor position one place to the left or maybe a couple.. I noticed when I was setting this install up when I adjusted my monitor over to far my mouse went all funky just like you described.. and when I moved it back it came back. (the settings on the puter not the monitor.)

Last edited by Rhiltz; 09-18-2003 at 02:57 AM.
 
Old 09-27-2003, 03:11 PM   #12
tride
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I use Suse 8.2 Pro and its my favorite by far. I got DSL and have never had one single issue with it.....including my router. Ive never had any hardware issues with anything. The only time Ive had issues is when I used Synaptic and Apt to update stuff and messed up x server so bad I just decided to do a re-install rather than figure out what I did wrong.

Why buy when you can try it for free...I downloaded mine off the net.....I don't get the support but the documentation they supply is more than anything else out there that ive ever seen and theres forums like this to get help anyhow.

Stick with and you'll get better at it.......sometimes you gotta make alot of mistakes to get it going. I didnt configure my dsl at all.......I run thru an ethernet card and that got configured but it works fine......maybe the usb is whats messing you up.
 
Old 06-01-2004, 04:58 PM   #13
emsti
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I have tried to get my 2wire modem working with Suse 9.0. The modem was found but I have been trying to configure it using this forum and others. Any suggestions?
 
Old 06-02-2004, 03:14 PM   #14
JaseP
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Quote:
Originally posted by tride

Why buy when you can try it for free...I downloaded mine off the net.....I don't get the support but the documentation they supply is more than anything else out there that ive ever seen and theres forums like this to get help anyhow.
To support the company that produces it...
SuSE is a nice distro. All that work requires they pay some programmers salary for something.
 
  


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