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Old 01-28-2014, 12:45 PM   #1
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Registered: Jan 2009
Location: Austin, TX
Distribution: Mint-15 with Cinnamon & KDE
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python error in HPLIP commands

Can someone help me sort out what is going on with the utility suite for HP printers? I've started getting errors when I do anything with HPLIP tools:

Here is one example running hp-doctor:
prompt $ hp-doctor

Traceback (most recent call last):
  File "/usr/bin/hp-doctor", line 37, in <module>
    from base import utils, tui, module,queues, os_utils, services, smart_install
  File "/usr/share/hplip/base/", line 30, in <module>
    import tui, utils, device
  File "/usr/share/hplip/base/", line 42, in <module>
    import status
  File "/usr/share/hplip/base/", line 59, in <module>
    import hpmudext
ImportError: /usr/lib/python2.7/dist-packages/ undefined symbol: hpmud_make_par_uri
Here is another example running hp-setup:
prompt $ hp-setup

Traceback (most recent call last):
  File "/usr/bin/hp-setup", line 45, in <module>
    from base import device, utils, tui, models, module, services, os_utils
  File "/usr/share/hplip/base/", line 42, in <module>
    import status
  File "/usr/share/hplip/base/", line 59, in <module>
    import hpmudext
ImportError: /usr/lib/python2.7/dist-packages/ undefined symbol: hpmud_make_par_uri
On inspection, every hplip related package reports v3.13.3.

The library exists in the folder named in the error messages, but I cannot determine if the requested symbol is present. (I tried using 'ldd')

The workstation is Linux Mint-15 with all current patches.

NOTE -- This likely belongs in one of the HPLIP or related HP sites. I've tried them in the past and it took ages to get a reply if I got one at all. Sooooo, I came to my LQ friends.

~~~ 0;-Dan
Old 01-28-2014, 01:28 PM   #2
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