the best tech bobbled question call ever got was ...
i was working at one of the big oem computer companies at night as in 3rd shift and this call comes in and a co-worker gets the call.
<man> can't get onto internet...
<tech> check sys, and follow my commands
he goes through the whole thing which included a hyperterminal (yes it's windows) test and says nothing happened. the tech tells him to plug a regular phone into the modem to see if he can get a dialtone. his answer...
<man> what's a modem?
<tech> big, detailed explanation in extreme newbie terms.
<man> i don't have one of those things.
<tech> then how were you trying to get onto the internet???
<man> i saw one of those commercial that your computers can get onto the internet by clicking on the icon that is on the desktop, so i did and nothing happened and that's why i called.