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Just got a replacement phone today - second phone in a year with this model. My previous model phone I had 2.5 years with no problems and outgrew it. Still have it and it works fine. This one is a cell/PDA all in one. I like it but I've had it replaced twice now and had a firmware upgrade done once. Now the replacement is already acting flaky. I can't complain since I wasn't really supposed to get this replacement - no maintenance plan but I talked them into replacing it over the weekend. Still, I think it is time for a new phone. When it broke last week I was prepared to pay for a new one anyway.
My boss had the same trouble with a PDA/cell phone combo. The PDA part broke not long after he got it so he got it replaced and that one broke in only a few weeks. After that he switched to a phone only and hasn't had the problems. I warned my father-in-law away from them because of that. Maybe the combo phones haven't gotten all their bugs out yet.
I used to have a Nextel phone/radio for a previous job I had. The stupid thing was useless once I got outside of town because the phone was digital only and Nextel didn't have enough towers to cover hardly any area. What's worse, my anal-retentive boss thought that he should be able to reach me whenever he wanted, day or night. He even had us sign a memo that we were required to leave it on and carry it with us 24/7. If we were going to be outside of range, say for a weekend (on our time off even!), we were to notify him in writing when we would be going, when we were to be back, and where we were going. I said to hell with that; I'm married to my wife, not my job! Now I'm working for a more reasonable employer, where my weekends are MINE--and no stupid company cell phone!