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Old 12-23-2004, 09:15 PM   #1
Fear58
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Hewlett packard - a faulty company?? READ.. pisses me off


Please read this story, its very interesting.....



So I get a phone call from my friend "Yeah dude, as soon as it trys to boot into windows, it displays this error "Cannot boot into windows. Code purple! Please call hewlett packard for assistance!". So I go down to his house, sure enough, that's the case. As soon as you click "OK" it restarts computer. So he calls HP, there I am, sitting in background. I here my friend in the conversation "The motherboard is fried!!?!?" So I ran to the HP pavilion desktop and tryed to get into the BIOS screen, sure Enough I did.... LOl, seems like the motherboard is broke, he saw that it wasn't, but continued with the conversation. They said he needed to send the comp in for $200 to replace the mobo! (We both knew mobo wasn't broke, hell, linux ran), then get this, the support lady said she'd pull up his record to see if it would all go under warranty, she comes back saying the warranty expired 2 days ago!!! (right when this error comes up, making windows renderless, can't boot into it) We both knew this was bull, and hung up.


A little later, I googled "Code Purple" and found people with the problem stating that it was ONLY a Hewlett Packard and Compaq problem!! You guys catchin on with me????

I'm starting to wonder if the mobo was tattoo'ed to do this, make windows stop booting so we'd have to pay money to replace a "broken motherboard"


So I reinstalled windows (he wanted me too anyway, spyware infested up... I wuv you linux) and everything worked fine.

coincidence????? what do you guys think?

Last edited by Fear58; 12-23-2004 at 09:17 PM.
 
Old 12-23-2004, 09:59 PM   #2
Linux.tar.gz
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I catch on with you . Compaq belongs to Hewlett Packard Compaq ^^.
But i like HP because of the HP-48s. So ya'd betta care whot ya say .
 
Old 12-23-2004, 10:11 PM   #3
bulliver
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I'm not sure what to make of this. It seems to me that if HP are indeed throwing time bombs into the firmware to trick people into getting this motherboard 'upgrade' it is a very serious crime...

Before such an allegation though... it would be good form to conduct a detailed investigation to see if this is the case. Is it possible to capture a hex dump of the bios and see what is going on there???

In any event it seems fishy...but perhaps just an incompetant support staff that you talked to.
 
Old 12-23-2004, 10:44 PM   #4
trickykid
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Apple was in similiar type trouble at one time with a particular model laptop.. it seemed that the batteries would die shortly after the standard warranty was up, which was almost a year.. and a replacement battery cost a hundred or so bucks.. there were some pissed off people, the only bad thing is, you can't reinstall a battery that is dead, you do have to get a new one..

Never did find out the outcome but I know several hundred people were in on the lawsuit against them.. I'm sure it was settled out of court.
 
Old 12-23-2004, 11:21 PM   #5
Fear58
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Not really sure i could pull out any clues other than what I already have...... It almost seems to easy to throw in a mobo tattoo to automatically do this, so it's kinda like "why not" on their end. I know the messege was so pointing to contacting HP (gave phone number and everything) so it wasn't a windows or hardware deal, it was planted by them, somehow..... I want to find out that somehow.
 
Old 12-24-2004, 12:58 AM   #6
JaseP
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It sounds very unlikely that there is anything on the MoBo that makes it go heels-up.

More than likely, the waranty dept. figured out how long it took on average for the system to become unbootably unstable, and the warranty was set for a little less than that.
 
Old 12-24-2004, 01:55 AM   #7
Fear58
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But this only occurs in Hp's machines, with a CUSTOM Hp boot error? Come on... it's probably easier than you think for a computer manufacturer as big as HP to put something in the mobo or windows OS to make this occur...
 
Old 12-24-2004, 02:01 AM   #8
JaseP
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If it was on the MoBo, it would do it no matter what you did... it would probably even effect Linux.

OS?!?! Maybe,... but I doubt it was intentional,... they'd face unfair trade practices claims that they couldn't win. As a lawyer, I'd tell you that their in-house counsel would be beating silly, any execs that decided to do such a thing ...
 
Old 12-24-2004, 01:14 PM   #9
Fear58
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It couldn't have been the mobo, I was just trying to say that was their silly excuse. I know it was windows (Hence, Linux was working fine, and I got into BIOS with no problems) but it had to be something they inplanted somewhere in the software to do that.

I like to keep looking back at all the times I took my car in to get a smog check or whatnot, and them coming back saying "Oh, your cars a piece, time to go out and buy a new one".... So I go fix it up at home, take it back, and everythings fine. So you're a lawyer right? You should have had many experiences with clients with these similar scenarios, by now, could you agree with me that everyone out there is trying to screw eachother in someway or another? That's been my experience, my whole life.
 
  


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