Originally posted by jaz But like I said tech support is a test of patience. I slammed my headphones tonight because some guy didnt want to give me any info: "what OS are you using...?" I dont now you tell me....what mail client do you have sir "I dont fu***ng know...I just want my email to work" ok sir click on start and programs...."why? whats this got to do with email?" SLAM hang up! [/B]
digitalhead: You are right, yes she should have referred it to somebody else or even called you back with a resolution. Its amazing the amount of ISP's that dont support linux tho. Im in sydney australia with an ISP called iinet, they provide full support for redhat linux & from what I have heard even put their guys through training for certification.
Jaz, I know its a test of patience.
I was given a formal warning from my company for swearing at a customer. But that was when I used to support retail customers, I now support corporate/enterprise customers & tehy are a bit easier to manage because they generally have had their local guys look at the issue first.
Luckily I work through the day with 6 other guys in my team. Often we have alot of time to surf the net & listen to mp3s.