No sound in RealPlayer 11.

popatopalous · 04-16-2008, 03:26 PM

I admit I'm baffled. In Fedora 8 AMD 64 using KDE I have sound except [as far as I know] in RealPlayer 11. In Firefox I have RealPlayer plugins enabled when I go to:

http://www.rte.ie/radio/index.html

http://www.bbc.co.uk/radio/i/

RealPlayer opens and plays but with no sound. I do have sound in Flash [You Tube] and mplayer [Apple Movie Trailers] as well as in kde.

Here's some info I gathered while searching this forum;

If I select to play streaming audio at bbc.com and run:

Code:

# lsof | grep dsp
npviewer. 7485       ben  mem       REG                8,7    11124    2784367 /usr/lib/libartsdsp.so.0.0.0
npviewer. 7519       ben  mem       REG                8,7    11124    2784367 /usr/lib/libartsdsp.so.0.0.0
# lsof | grep pcm
artsd     6646       ben  mem       REG                8,7    24032    2905290 /usr/lib64/alsa-lib/libasound_module_pcm_pulse.so
realplay. 7539       ben  mem       REG                8,7   103076    3430991 /opt/real/RealPlayer/plugins/pcmrend.so

I don't know what this means though?

Some more:

Code:

system-config-soundcard

does not play guitar chords in KDE but does in Gnome. Test Sound in KCC>Sound System>General does play sound though. Not sure if this means anything?

Code:

# alsamixer

opens mixer with ONLY Master Volume control. It lists:

Card: PulseAudio
Chip: PulseAudio
View: [Playback] Capture All
Item: Master

Master is, of course, unmuted and set to 71.

Code:

# rpm -qa | grep alsa
alsa-plugins-oss-1.0.15-3.fc8.1
alsa-lib-1.0.15-1.fc8
alsa-oss-devel-1.0.14-3.fc8
alsa-plugins-pulseaudio-1.0.15-3.fc8.1
alsa-lib-1.0.15-1.fc8
alsa-oss-libs-1.0.14-3.fc8
alsamixergui-0.9.0-0.3.rc1.fc8.2
bluez-utils-alsa-3.20-6.fc8
alsa-oss-1.0.14-3.fc8
alsa-utils-1.0.15-1.fc8
alsa-oss-devel-1.0.14-3.fc8
alsa-tools-1.0.12-4.fc7
alsa-oss-libs-1.0.14-3.fc8

# rpm -qa | grep pulseaudio
pulseaudio-module-x11-0.9.8-5.fc8
alsa-plugins-pulseaudio-1.0.15-3.fc8.1
pulseaudio-0.9.8-5.fc8
pulseaudio-libs-glib2-0.9.8-5.fc8
pulseaudio-core-libs-0.9.8-5.fc8
akode-pulseaudio-2.0.2-4.fc8
kde-settings-pulseaudio-3.5-38.fc8
pulseaudio-utils-0.9.8-5.fc8
pulseaudio-esound-compat-0.9.8-5.fc8
pulseaudio-module-gconf-0.9.8-5.fc8
pulseaudio-libs-0.9.8-5.fc8
pulseaudio-libs-0.9.8-5.fc8

# lsmod | grep snd
snd_hda_intel         391145  4
snd_seq_dummy          11589  0
snd_seq_oss            38721  0
snd_seq_midi_event     15041  1 snd_seq_oss
snd_seq                60769  5 snd_seq_dummy,snd_seq_oss,snd_seq_midi_event
snd_seq_device         15445  3 snd_seq_dummy,snd_seq_oss,snd_seq
snd_pcm_oss            52545  0
snd_mixer_oss          23233  2 snd_pcm_oss
snd_pcm                87241  2 snd_hda_intel,snd_pcm_oss
snd_timer              28873  2 snd_seq,snd_pcm
snd_page_alloc         16721  2 snd_hda_intel,snd_pcm
snd_hwdep              16457  1 snd_hda_intel
snd                    65129  16 snd_hda_intel,snd_seq_dummy,snd_seq_oss,snd_seq,snd_seq_device,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_timer,snd_hwdep
soundcore              15073  2 snd

# uname -a
Linux localhost.localdomain 2.6.24.4-64.fc8 #1 SMP Sat Mar 29 09:15:49 EDT 2008 x86_64 x86_64 x86_64 GNU/Linux

# pulseaudio --dump-modules
module-alsa-sink                        n/a
module-alsa-source                      n/a
module-cli                              n/a
module-cli-protocol-tcp                 n/a
module-cli-protocol-unix                n/a
module-combine                          n/a
module-default-device-restore           n/a
module-detect                           n/a
module-esound-compat-spawnfd            n/a
module-esound-compat-spawnpid           n/a
module-esound-protocol-tcp              n/a
module-esound-protocol-unix             n/a
module-esound-sink                      n/a
module-gconf                            n/a
module-hal-detect                       n/a
module-http-protocol-tcp                n/a
module-http-protocol-unix               n/a
module-ladspa-sink                      n/a
module-match                            n/a
module-mmkbd-evdev                      n/a
module-native-protocol-fd               n/a
module-native-protocol-tcp              n/a
module-native-protocol-unix             n/a
module-null-sink                        n/a
module-oss                              n/a
module-pipe-sink                        n/a
module-pipe-source                      n/a
module-remap-sink                       n/a
module-rescue-streams                   n/a
module-rtp-recv                         n/a
module-rtp-send                         n/a
module-simple-protocol-tcp              n/a
module-simple-protocol-unix             n/a
module-sine                             n/a
module-suspend-on-idle                  n/a
module-tunnel-sink                      n/a
module-tunnel-source                    n/a
module-volume-restore                   n/a
module-x11-bell                         n/a
module-x11-publish                      n/a
module-x11-xsmp                         n/a

How can I troubleshoot/fix this? I would like to first figure out if this is a Fedora, or alsa, or pulseaudio, or kde problem? Or is it a RealPlayer problem? FWIW I DO have RealPlayer working [with sound!] on my other 4 distros. Also, by all means, let me know of any other info or tests that would help solve this.

Edit: I forgot to mention that in RealPlayer 11 you can select whether it uses alsa or oss for audio. alsa is selected currently.

popatopalous · 04-16-2008, 04:46 PM

Here's terminal output when I try to play something:

Code:

$ realplay

(realplay.bin:3525): Gtk-WARNING **: Unable to locate theme engine in module_path: "nodoka",
ALSA lib pcm.c:2106:(snd_pcm_open_conf) Cannot open shared library /usr/lib/alsa-lib/libasound_module_pcm_pulse.so
ALSA lib pcm.c:2106:(snd_pcm_open_conf) Cannot open shared library /usr/lib/alsa-lib/libasound_module_pcm_pulse.so
ALSA lib pcm.c:2106:(snd_pcm_open_conf) Cannot open shared library /usr/lib/alsa-lib/libasound_module_pcm_pulse.so
ALSA lib pcm.c:2106:(snd_pcm_open_conf) Cannot open shared library /usr/lib/alsa-lib/libasound_module_pcm_pulse.so
ALSA lib pcm.c:2106:(snd_pcm_open_conf) Cannot open shared library /usr/lib/alsa-lib/libasound_module_pcm_pulse.so
...

Edit: Obviously I don't have '/usr/lib/alsa-lib/libasound_module_pcm_pulse.so' how do I get it and get it to work? So what do I need to fix it?

popatopalous · 04-16-2008, 07:27 PM

And there's more. I downloaded some music videos with Azureus. If I try to open them with RealPlayer 11 they won't open because I don't have 'asx'. If I open them in Kaffeine it promptly crashes. If I open them in MPlayer they open and play with sound but there is an error message:

Error!
[AO_ALSA] Unable to find simple control 'PCM', 0.

upuppala · 04-28-2008, 04:54 PM

popatopalous,

Is this still an issue for you? I am assuming you are the same person who posted on HC.org with this problem

. If so, it might be worth re-posting your solution so other people might find it useful.

As our developer mentioned on the Helix forums, a fix will be available soon.

thanquol · 07-19-2008, 09:51 AM

I'm running Fedora 9 and have the same issues.

Kernel 2.6.25.9-76.fc9.i686
RealPlayer 11.0.0.4028 (GOLD)

I haven't noticed any other problems with sound than in RealPlayer.

Anyone with any solution?

upuppala · 07-21-2008, 01:35 PM

The problem caused by PulseAudio can be worked around by commenting out (as root user) the following line:
/etc/alsa/pulse-default.conf

in ALSA config. file (as shown with a pound "#" sign below):
/etc/alsa/alsa.conf:
@hooks [
{
func load
files [
#"/etc/alsa/pulse-default.conf"
"/etc/asound.conf"
"~/.asoundrc"
]
errors false
}
]

It is possible that this command will fix the PulseAudio problem too:
su
asoundconf unset-pulseaudio

This workaround is not a convenient one and the issue has been fixed in our internal builds. We will bringing out an update to RealPlayer 11 for Linux very soon with the mentioned bug fix (along with other bug fixes) and Windows Media playback optimizations (including WMV HD playback and playback support for Windows Media Video 7 and 8).

oscar.getstring · 08-17-2008, 11:49 AM

1) pulseaudio --kill
2) In realplay set OSS as Audio driver (Tools->Preferences->Hardware: Audio driver)
3) nohup pulseaudio &

it works on fedora core 8 tested with rte.ie radio

tonypm · 09-07-2008, 03:06 PM

1) pulseaudio --kill
2) In realplay set OSS as Audio driver (Tools->Preferences->Hardware: Audio driver)
3) nohup pulseaudio &

worked for me too in F9 - many thanks