It went down like this. My daughter got a Sandisk MP3 player for Christmas from one of our local retail chains here in New Zealand called Harvey Normans. For whatever reason after a month it would not play songs all the way through, you could not delete music or add music and something was going strange with the screen when bringing it out of stand-by mode.
This MP3 player worked straight away for her after changing the usb setting to MSC from the default of MTP on Fedora and my Ubuntu laptopp no problems at all. She has been using it mainly on the Desktop FC6 64bit just like a normal usb removable device and happily copying music to and from it with no problems.
We decided to take it back to the shop and see if it was covered under warranty as it was only a month old. I gave the lady at the counter the Sansa and warranty documentation and daughter told her symptons at which the lady said she would have to talk to the shop expert. I said I will go look at geek stuff and come get me if I was needed for anything.
10 minutes later my daughter walks upto me tears in her eyes and said you have to go speak to the guy.
She had beent passed onto another guy about 50 and he took her to his little office and plugged the mp3 player into his computer for a look then berated her about the mp3 player having a virus on it and she had better not have infected his computer.
Anyways I went in the backroom and this guy starts telling me its a virus, and I better not have infected his computer with it and what software do we use blah, blah, blah. I said we only use linux at hom
e, that the mp3 player is only been hooked up too linux so I can gaurentee it is not a virus and he hasn't got it as well.
He said he had worked as an administrator on linux for 4 years and had come across heaps of viruses and removed heaps of viruses from linux.
I'm not in the computer industry but have worked with computers and electronics for 20years so can usually hold my own when it comes to knowing how much someone knows on the actual subject and if they are covering their lack of knowledge but my 7-8 months on linux cant match someone who says they have been an adminstrator for 4 years and removed plenty of viruses.
Anyways he told me there are some good anti-virus programs for linux and i should go and install them and check my computer.
I said I suppose i could run clamav and check but I am pretty sure I dont have a virus.
He then muttered his coffee was now cold and I said he works in a department store, he must have 1000 microwaves in the shop and he could heat it up in one of those. Dont think that went down to well.
In the end he just did a reformat and still is adamant it was virus trouble.
Look forward to your thoughts on this issue?