Iceweasel freezes Debian 8.4

bocabits · 04-19-2016, 01:43 PM

Hello;

since 2 weeks ago I'm suffering an issue with Iceweasel. The browser freezes and I am not able to recover the system unless I press the button or Alt + SysReq + B.

I have not been able to find if this happens in some kind of websites. Only that it happens while using Iceweasel.

The computer works fine while using Chromium or running windows 10.

I also have checked some system logs, but can't see anything about the crashes.

Iceweasel version 38.7.1

Debian version 8.4

3.16.0-4-amd64 #1 SMP Debian 3.16.7-ckt25-1 (2016-03-06) x86_64 GNU/Linux

I'd thank any idea about where I can search for log errors.

Thank you very much.

erik2282 · 04-20-2016, 12:17 PM

You can try recreating the iceweasel profile. Close iceweasel. change your user's home directory and find file called .mozilla and rename it to .mozilla.old

Code:

erik@mypc:~$ cd ~
erik@mypc:~$ ls -a
.              .dia         .gksu.lock        .icons        Pictures        .thumbnails
..             .directory   GLC_Player_Cache  ISO           .pki            .viminfo
.bash_history  .dmrc        .gnome            .java         .profile        VirtualBox VMs
.bash_logout   Documents    .gnome2           .kde          PROJECT         .Xauthority
.bashrc        Downloads    .gnome2_private   .local        Public          .xsession-errors
.cache         .gconf       .gnupg            .mozilla      .purple
.cinnamon      .gimp-2.8    .gstreamer-0.10   .recently-used
.config        .Ginkgo      .gtkrc-2.0        .nixnote      .ssh
.dbus          .ginkgocadx  .ICEauthority     .nv           Templates
Desktop        .GinkgoUser  .icedove          Pics          .themes

erik@mypc:~$ mv .mozilla .mozilla.old

Then reopen iceweasel

bocabits · 04-21-2016, 01:01 PM

Quote:

Originally Posted by erik2282

You can try recreating the iceweasel profile. Close iceweasel. change your user's home directory and find file called .mozilla and rename it to .mozilla.old

Code:

erik@mypc:~$ cd ~
erik@mypc:~$ ls -a
.              .dia         .gksu.lock        .icons        Pictures        .thumbnails
..             .directory   GLC_Player_Cache  ISO           .pki            .viminfo
.bash_history  .dmrc        .gnome            .java         .profile        VirtualBox VMs
.bash_logout   Documents    .gnome2           .kde          PROJECT         .Xauthority
.bashrc        Downloads    .gnome2_private   .local        Public          .xsession-errors
.cache         .gconf       .gnupg            .mozilla      .purple
.cinnamon      .gimp-2.8    .gstreamer-0.10   .recently-used
.config        .Ginkgo      .gtkrc-2.0        .nixnote      .ssh
.dbus          .ginkgocadx  .ICEauthority     .nv           Templates
Desktop        .GinkgoUser  .icedove          Pics          .themes

erik@mypc:~$ mv .mozilla .mozilla.old

Then reopen iceweasel

Thank you for your help. I've created a new profile, but unfotunately, Iceweasel has crashed again. This time while in the Twitter homepage. I forgo to say in my first post that I have removed the flash plugin for this browser.

erik2282 · 04-21-2016, 01:16 PM

Ok. Sorry, I'm not sure then. Is your machine up to date by chance?

bocabits · 04-21-2016, 01:43 PM

Quote:

Originally Posted by erik2282

Ok. Sorry, I'm not sure then. Is your machine up to date by chance?

Yes, I run apt-get update / upgrade quite often.

febeme · 04-22-2016, 05:32 PM

Same problem here, using Debian 8.4,

from time to time my system freeze. This doesn't happens when using Chromium.

Best,
Felipe.

ondoho · 04-23-2016, 12:35 PM

2 thoughts:

gpu related? post output of
Code:
```
lspci -k | grep -iEA5 'vga|3d'
```
general hardware overload? post sytem specs. can you reproduce the issue with some other (live) distro?

febeme · 04-24-2016, 08:38 AM

Thank you ondoho,

here is my output:

Code:

$ lspci -k | grep -iEA5 'vga|3d'
03:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Cedar [Radeon HD 5000/6000/7350/8350 Series]
	Subsystem: Hightech Information System Ltd. Device 2291
	Kernel driver in use: radeon
03:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Cedar HDMI Audio [Radeon HD 5400/6300 Series]
	Subsystem: Hightech Information System Ltd. Device aa68
	Kernel driver in use: snd_hda_intel

Please find the lshw output attached to this message.

About the tests with other distros: For me this one is a very spontaneous problem, it happens for time to time. So reproducing it with other distro means migrating all my work to another distro and that will be a lot of work. I'll give a try but that will take some time. Sorry.

Thanks again for your interest.
Best,
Felipe.

bocabits · 04-25-2016, 12:10 PM

Quote:

Originally Posted by ondoho

2 thoughts:

gpu related? post output of
Code:
```
lspci -k | grep -iEA5 'vga|3d'
```
general hardware overlesoad? post sytem specs. can you reproduce the issue with some other (live) distro?

Thank you, this is my output

Code:

# lspci -k | grep -iEA5 'vga|3d'
05:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] RV710 [Radeon HD 4350/4550]
        Subsystem: Micro-Star International Co., Ltd. [MSI] Device 1613
        Kernel driver in use: radeon
05:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] RV710/730 HDMI Audio [Radeon HD 4000 series]
        Subsystem: Micro-Star International Co., Ltd. [MSI] Device aa38
        Kernel driver in use: snd_hda_intel

My PC is a HP Pavillion p6159es, the only modification is a second hard drive.

febeme · 04-25-2016, 05:46 PM

It seems we are not the only ones:

http://osdir.com/ml/debian-user-debi.../msg00216.html

Suspiciously, all of the three cases are using ATI Radeon.

Best,
Felipe.

ondoho · 04-26-2016, 12:58 PM

it looks like pretty new hardware; debian stable isn't most suited to deal with that.
have you tried a distro with more frequent updates, e.g. linux mint, manjaro......?

febeme · 04-26-2016, 02:48 PM

Dear ondoho,

I've this computer almost two years ago. Since then I'm using Debian without much trouble... except for now.

Best,
Felipe.

bocabits · 05-12-2016, 03:03 PM

I've changed my old ATI Radeon for a nVidia GT610 and the problem has disappeared.

febeme · 05-12-2016, 03:52 PM

Last debian update seems to have resolved the problem. I have been using Iceweasel since then without any crash. I cant tell what they have done, but I remember Iceweasel was between the updated packages.