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Reviews
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Date product posted
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3740
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06-02-2005
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Description:
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DVD writer shipped with many Dell desktops (not sure about laptops).
We bought 2 Dell Optiplex GX 280's last November, both with the Philips 8631 DVD writer. One on machine, it is still working, but on my machine, I always had trouble (might take a few attempts to mount a cd etc.). Recently, it gave up completely, and wouldn't even read a CD, constantly giving the message "No medium found". I did some searching on Google, and it looks like there are many, many people in the same situation, across all operating systems. In some cases, people have managed to run a bios updated provided on the Dell website and it has improved matters, in others nothing seems to work. In my case, I booted from a Windows floppy, and it couldn't see the drive, so I knew it was fried.
We contacted Dell, and (surprisingly quickly) they shipped us a replacement. Many of the websites discussing the problems with the 8631 recommend asking Dell for an NEC drive. We didn't, but they sent us an NEC ND-3530A anyway. Maybe they've realised there are serious problems with the Philips 8631.
Anyway, attached the new drive this morning, and it's working great, no problems.
I won't list all the sites that are discussing the Philips 8631, a quick Google will throw up lots of results.
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Keywords:
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DVD Writer
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